Tier II Tech Support Specialist

Tier II Tech Support Administrator (Part-Time, 15 hrs / week)

Overview :

Our client, a biopharma company focused on innovation and developing much-needed treatments, has an urgent need for a Tier II Support Administrator on a part-time basis. The role will start at 15 hours a week with a requirement to be onsite every Tuesday. Reporting to the Sr. Director of IT, you will assist in the execution of IT deliverables, including responding to IT support tickets, performing administrative tasks, resolving issues promptly, and supporting overall IT projects in the organization. This is the perfect opportunity for someone already in a part-time role looking for a project tto supplement their income, someone with flexibility in their full-time role, or an IT consultant.

Responsibilities :

• Provide in-person and remote IT support.
• Monitor and resolve IT issues promptly.
• Maintain IT asset inventory and track hardware / software lifecycle.
• Assist in IT project planning, tracking, and risk mitigation.
• Manage administrative tasks, including employee onboarding / offboarding.
• Update employee profiles, documentation, reports, and workflows.

Qualifications :

Why Join Us?

Our client offers the opportunity to join a very stable company offering growth and learning as well as working directly with the Director of IT in a collaborative team environment. Although the role starts on a part-time basis, it has the potential to convert to full-time.

Gem Team Inc. is proud to say that we are an equal-opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Gem Team Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.