What are the responsibilities and job description for the Head of Account Management position at Gem?
Location : San Francisco, CA. This role is based 2 days per week out of our San Francisco, HQ and is not eligible for full-time remote work.
Compensation : The annual OTE range for this role is $240,000 - $280,000, in addition to equity & benefits
The range displayed on this job posting reflects the minimum and maximum compensation. Factors including location, level, job-related knowledge, skills, and experience will determine compensation.
About Gem
Gem is the AI-powered recruiting platform TA teams love. It helps you maximize productivity, hire faster, and save money – all while giving recruiters a solution they find easy to use. Use Gem as your all-in-one recruiting platform or enhance your existing ATS with integrated products for CRM, sourcing, scheduling, analytics, career sites, events, and more. Over 1,000 companies – from startups to industry leaders like Airbnb, Wayfair, Cintas, Carmax, Doordash, and Zillow – trust Gem to hire with speed and ease. See why Gem is the recruiting industry’s most beloved solution, with a 4.8 / 5 rating on G2.
With Gem, you can :
- Attract, engage, and hire talent faster : Build talent pipelines across all channels through sourcing, nurture, events, career sites, inbound, and more. With Gem, teams can source talent five times faster and double their talent pipelines.
- Maximize recruiter productivity : Use AI and automation to save time on routine tasks like reviewing applications, scheduling interviews, and managing follow-ups. Recruiters using Gem can review twice as many applications, schedule twice as many interviews, and engage four times as many candidates as before.
- Unlock data-driven recruiting : Get analytics that everyone can use. Debug your funnel, monitor pipelines, forecast hiring, and demonstrate impact, all without complex BI tools. With Gem, TA teams use data to position themselves as strategic partners to the business.
- Simplify your tech stack and cut costs : Consolidate multiple tools into one platform and reduce your spend on recruiting technology, external sourcing, and job boards by up to 50%. Save on standalone solutions with Gem’s end-to-end bundle and take advantage of past candidate relationships to reduce your reliance on sourcing new talent.
And just as we strive to help our customers find great talent, we also invest in our own people and culture. We are proud of the culture we’ve built and have recently been recognized as :
The company has raised $148M in funding from Accel, Greylock, ICONIQ, and more.
The Team & Role
Gem believes in putting the customer at the center of everything we do and the Account Management team is committed to making that a reality. The team’s mission is to build, deepen, and grow relationships with customers to make customers for life. Through this partnership, Account Managers become our customers’ partners in their strategic initiatives and represent customer interests within Gem to help ensure customers achieve their goals. In partnership with our Customer Success team, Account Managers are the connective tissue that aligns the larger Gem team to best serve our customers and drive product adoption, success, and satisfaction - ultimately retaining and growing our customer base in alignment with the value Gem’s solutions create.
We are seeking an experienced Senior Manager of Account Management with demonstrated success in developing and scaling retention teams. The Senior Manager will directly manage a team of Enterprise, Commercial, and SMB retention professionals through coaching and development activities. Additionally, this leader will contribute to company success by identifying opportunities for operational improvements, creating alignment between the go-to-market strategy and customer journeys, and leading the team to exceed goals
The ideal candidate will value Customer-focus, Transparency, Velocity, Diversity, and personal Ownership. They will be driven to overachieve retention and expansion goals, be constantly curious, and have a passion for collaborating with, developing, and helping teammates. They will have a knack for bridging the priorities between Gem and our customers' businesses while fostering alignment with the people who make those companies what they are.
What You’ll Do Day-to-Day :
Leadership and Team Management :
Customer Advocacy and Alignment :
Data Analysis and Reporting :
Process Improvement :
Cross-functional Collaboration :
About You :
Gem is an equal opportunity employer. We celebrate our inclusive work environment and encourage folks of all backgrounds and perspectives to apply. At Gem, we’re committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences and know that our diverse team is a strength that drives our success.
Gem is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please email us at accommodations@gem.com we’ll work with you to meet your accessibility needs.
Gem’s Candidate Privacy Notice
By clicking “Submit Application”, you acknowledge and agree that you have read and understand Gem’s Candidate Privacy Statement , including the information provided on how Gem processes your personal data and your related rights as set forth therein.
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Salary : $240,000 - $280,000
