What are the responsibilities and job description for the Scaled Customer Success Manager position at GEMÜ?
Role Details
Location : San Francisco, CA. This role is based 2 days per week out of our San Francisco, HQ and is not eligible for full-time remote work.
Compensation : The annual OTE range for this role is $131,000 - $146,000, in addition to equity & benefits.
The range displayed on this job posting reflects the minimum and maximum compensation. Factors including location, level, job-related knowledge, skills, and experience will determine compensation.
About Gem
Gem is the AI-powered recruiting platform TA teams love. It helps you maximize productivity, hire faster, and save money - all while giving recruiters a solution they find easy to use. Use Gem as your all-in-one recruiting platform or enhance your existing ATS with integrated products for CRM, sourcing, scheduling, analytics, career sites, events, and more. Over 1,000 companies - from startups to industry leaders like Wayfair, Cintas, Carmax, DoorDash, and Zillow - trust Gem to hire with speed and ease. See why Gem is the recruiting industry's most beloved solution, with a 4.8 / 5 rating on G2.
With Gem, you can :
- Attract, engage, and hire talent faster : Build talent pipelines across all channels through sourcing, nurture, events, career sites, inbound, and more. With Gem, teams can source talent five times faster and double their talent pipelines.
- Maximize recruiter productivity : Use AI and automation to save time on routine tasks like reviewing applications, scheduling interviews, and managing follow-ups. Recruiters using Gem can review twice as many applications, schedule twice as many interviews, and engage four times as many candidates as before.
- Unlock data-driven recruiting : Get analytics that everyone can use. Debug your funnel, monitor pipelines, forecast hiring, and demonstrate impact, all without complex BI tools. With Gem, TA teams use data to position themselves as strategic partners to the business.
- Simplify your tech stack and cut costs : Consolidate multiple tools into one platform and reduce your spend on recruiting technology, external sourcing, and job boards by up to 50%. Save on standalone solutions with Gem's end-to-end bundle and take advantage of past candidate relationships to reduce your reliance on sourcing new talent.
And just as we strive to help our customers find great talent, we also invest in our own people and culture. We are proud of the culture we've built and have recently been recognized as :
The company has raised $148M in funding from Accel, Greylock, ICONIQ, and more.
The Team & Role
Gem believes in putting the customer at the center of everything we do and the Customer Success team is committed to making that a reality. The Customer Success team at Gem empowers our customers to build exceptional teams that fuel their company's mission. We do this by deeply understanding our customers' business challenges, serving as their trusted partners and advocates, aligning our all-in-one product with their objectives, and consulting on best practices.
We are seeking an experienced Scaled Customer Success Manager to play a crucial role in ensuring the success of our SMB and Mid-Market customers within the Scaled segment. You will be responsible for a large book of business for which you will be expected to both use data to prioritize strategic, 1 : 1 customer engagements as well as work in close partnership with Gem's Customer Strategy & Operations Manager to lead 1 : many programs. In this exciting and evolving role, you will have the opportunity to define and shape the customer lifecycle for the scaled segment of Gem's customers. The impact of your work to drive successful adoption of our products ties directly to Gem's company strategy.
What You'll Do Day-to-Day :
About You :
Bonus Points :
Benefits :
Gem is an equal opportunity employer. We celebrate our inclusive work environment and encourage folks of all backgrounds and perspectives to apply. At Gem, we're committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences, and know that our diverse team is a strength that drives our success.
Gem is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please email us ataccommodations@gem.com and we'll work with you to meet your accessibility needs.
Gem's Candidate Privacy Notice
By clicking "Submit Application", you acknowledge and agree that you have read and understandGem's Candidate Privacy Statement, including the information provided on how Gem processes your personal data and your related rights as set forth therein.
Salary : $131,000 - $146,000
