What are the responsibilities and job description for the Help Desk Technician position at Gemaire Distributors?
Here is what you will be doing as part of the team:
Business Title: Help Desk Technician
Objective
The Help Desk Technician is responsible for providing technical support to all levels of staff, including both in-house and field customers. This role involves the installation, configuration, and troubleshooting of various applications and operating systems. As the first line of assistance, the Help Desk Technician plays a crucial role in maintaining business continuity. The ideal candidate will possess excellent problem-solving abilities, strong communication and interpersonal skills, and a positive, customer-friendly attitude. A strong technical understanding of desktop and laptop hardware, software applications, and network connectivity is essential.
About Us
Looking for a cool job? Join the HVAC industry leader!
Gemaire Distributors is a fully owned subsidiary of Watsco, Inc. (NYSE: WSO), the largest network of HVAC distribution businesses in the U.S. As one of Watsco's subsidiaries, Gemaire distributes top-quality HVAC/R equipment and supplies from more than 110 locations in 12 states including Florida, Georgia, North Carolina, South Carolina, Mississippi, Texas, Virginia, Alabama, Louisiana, California, Nevada and Arizona. Our customer-focused associates, vast inventory and technology initiatives allow us to provide our customers with best in class service.
As a member of the Gemaire team you will enjoy:
Apply for a COOL Job Today!
Job Requirements
Duties and Responsibilities
Required Qualifications
Min/Preferred Education Level Description
Preferred 2 Year / associate degree
Degree in Computer Science, MIS, or a related field preferred.
Years Of Experience
1 Years Minimum of 1-2 years of related experience required.
Language Requirements
Preferred Spanish
Work Environment Details
Office Setting Work Schedule: Work Schedule Hybrid Schedule, working 2 days minimum at the office/branch a week.
Physical Demands
Demand Frequency
Sedentary – Lifting 0-10 pounds Occasional
Light Lifting – 10-20 pounds Occasional
Moderate Lifting – 20 to 50 pounds Occasional
Heavy Lifting – 50 to 100 pounds Never
Pulling/Pushing, Carrying Occasional
Reaching or working above shoulder Occasional
Walking Occasional
Standing Occasional
Sitting Constant
Stooping Never
Kneeling Never
Repeated Bending Never
Climbing Never
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Never
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Never
Other – Talk, Drive, visit customers etc. Never
EEO Statement
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
Business Title: Help Desk Technician
Objective
The Help Desk Technician is responsible for providing technical support to all levels of staff, including both in-house and field customers. This role involves the installation, configuration, and troubleshooting of various applications and operating systems. As the first line of assistance, the Help Desk Technician plays a crucial role in maintaining business continuity. The ideal candidate will possess excellent problem-solving abilities, strong communication and interpersonal skills, and a positive, customer-friendly attitude. A strong technical understanding of desktop and laptop hardware, software applications, and network connectivity is essential.
About Us
Looking for a cool job? Join the HVAC industry leader!
Gemaire Distributors is a fully owned subsidiary of Watsco, Inc. (NYSE: WSO), the largest network of HVAC distribution businesses in the U.S. As one of Watsco's subsidiaries, Gemaire distributes top-quality HVAC/R equipment and supplies from more than 110 locations in 12 states including Florida, Georgia, North Carolina, South Carolina, Mississippi, Texas, Virginia, Alabama, Louisiana, California, Nevada and Arizona. Our customer-focused associates, vast inventory and technology initiatives allow us to provide our customers with best in class service.
As a member of the Gemaire team you will enjoy:
- Exciting opportunities with a company that is growing
- Great work hours! Standard business hours are Monday-Friday with occasional Saturdays
- Competitive pay
- Paid time off
- Tuition assistance
- Medical, dental, and vision insurance
- Life insurance coverage
- 401(k) Plan
- Employee Stock Purchase Plan
- Short Term/Long Term Disability
- Health Savings Account with employer contribution
- Employee Referral Program
- Employee Purchase Program
Apply for a COOL Job Today!
Job Requirements
Duties and Responsibilities
- Answer incoming customer calls and manage trouble tickets.
- Troubleshoot software and hardware issues both in person and via phone.
- Escalate support calls to the supervisor when necessary.
- Install and configure applications and operating system software and upgrades.
- Train end users in the effective use of equipment and software.
- Monitor network and system health to ensure optimal performance.
- Fully track and document all calls and requests.
- Produce service request/problem incident reports and initiate follow-up actions to ensure timely resolution and closeout.
- Track all action items and referrals through to resolution.
- Communicate project status, deliverables, priorities, and contingencies to relevant stakeholders.
- Maintain and seek knowledge about current industry-wide support practices and their potential impact on the support business.
- Stay updated on the latest in desktop and laptop hardware, software applications, and networking systems.
- Maintain flexibility and adaptability to meet the evolving needs of the organization.
Required Qualifications
- Minimum of 1-2 years of related experience required.
- Proficient in configuring Windows 7 and Windows 8.
- Working knowledge of Microsoft Office suite products and antivirus/spam software.
- Experience troubleshooting laptops, desktops, tablets, and printer issues in a LAN/WAN environment.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Effective organizational and time management skills.
- Flexibility to work evening and weekend hours, with on-call availability.
- Ability to lift up to 30 pounds.
- Degree in Computer Science, MIS, or a related field preferred.
- Bilingual (English/Spanish) is a plus.
Min/Preferred Education Level Description
Preferred 2 Year / associate degree
Degree in Computer Science, MIS, or a related field preferred.
Years Of Experience
1 Years Minimum of 1-2 years of related experience required.
Language Requirements
Preferred Spanish
Work Environment Details
Office Setting Work Schedule: Work Schedule Hybrid Schedule, working 2 days minimum at the office/branch a week.
Physical Demands
Demand Frequency
Sedentary – Lifting 0-10 pounds Occasional
Light Lifting – 10-20 pounds Occasional
Moderate Lifting – 20 to 50 pounds Occasional
Heavy Lifting – 50 to 100 pounds Never
Pulling/Pushing, Carrying Occasional
Reaching or working above shoulder Occasional
Walking Occasional
Standing Occasional
Sitting Constant
Stooping Never
Kneeling Never
Repeated Bending Never
Climbing Never
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Never
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Never
Other – Talk, Drive, visit customers etc. Never
EEO Statement
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
