What are the responsibilities and job description for the Warranty Operations Manager position at Gemaire Distributors?
Here is what you will be doing as part of the team:
Business Title: Warranty Operations Manager
Objective:
The Operations Warranty Manager working in concert with the branches, manufacturers, and accounts receivable will design and implement new warranty procedures, work with vendors to ensure efficient receipt of credits and control the workflow, within the Warranty and Service Department.
About Us
Job Requirements
Duties and Responsibilities:
Required Qualifications:
office/branch a week.
Physical Demands
Demand Frequency
Sedentary – Lifting 0-10 pounds Occasional
Light Lifting – 10-20 pounds Never
Moderate Lifting – 20 to 50 pounds Never
Heavy Lifting – 50 to 100 pounds Never
Pulling/Pushing, Carrying Never
Reaching or working above shoulder Never
Walking Occasional
Standing Occasional
Sitting Constant
Stooping Never
Kneeling Never
Repeated Bending Never
Climbing Never
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Never
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Never
Other – Talk, Drive, visit customers etc. Occasional
EEO Statement:
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
Business Title: Warranty Operations Manager
Objective:
The Operations Warranty Manager working in concert with the branches, manufacturers, and accounts receivable will design and implement new warranty procedures, work with vendors to ensure efficient receipt of credits and control the workflow, within the Warranty and Service Department.
About Us
Job Requirements
Duties and Responsibilities:
- Lead and Manage Warranty Operations: End to end owner of warranty submission and tracking. Serves as the operations subject matter expert in the submission and handling of warranty claims.
- Support Operations in the Field: Provide comprehensive support to Sales Centers, regions and divisional leadership in addressing warranty and vendor-related issues to ensure swift and satisfactory resolutions.
- Collaborate with Accounts Receivable Warranty Team: Work closely with the Accounts Receivable Warranty team to address and resolve open warranty claims promptly and effectively.
- Teach and Train: In coordination with Operations Training team, prepares and executes warranty training for the field, coaches SCMs and warranty associates on best practices.
- Utilize Vendor Portals: Efficiently use vendor portals to monitor, track, and follow up on open claims and returns.
- Vendor Communication: Maintain clear and effective communication with vendors regarding the status of warranty claims and vendor returns, working collaboratively to resolve any open issues promptly.
- Monitoring Status: Maintains consistent management of warranty statuses across the organization, works to reduces backlog of warranty claims, and identifies potential issues before they arise.
- Issue Resolution: Proactively troubleshoot and resolve any issues during the warranty claims and returns process, maintaining smooth operations.
- Cross Divisional Collaboration: Works inter-divisionally to improve processes, improve efficiency and ensure accurate credit tracking and receipt of warranty issues.
Required Qualifications:
- Exceptional ability to plan, manage and execute multidisciplinary projects
- 3 years of experience developing and facilitating training
- Demonstrated excellence in customer service, with a strong ability to follow through on tasks and commitments
- Strong capability to manage multiple tasks effectively in a dynamic and fast-paced work environment with competing priorities.
- A technology acumen with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and the ability to quickly learn new software tools.
- Proven supervisory or management experience, with a track record of successfully leading and motivating teams.
- HVAC industry and/or Warranty Management experience is a plus.
- Bachelor’s degree in Business or related field is preferred.
office/branch a week.
Physical Demands
Demand Frequency
Sedentary – Lifting 0-10 pounds Occasional
Light Lifting – 10-20 pounds Never
Moderate Lifting – 20 to 50 pounds Never
Heavy Lifting – 50 to 100 pounds Never
Pulling/Pushing, Carrying Never
Reaching or working above shoulder Never
Walking Occasional
Standing Occasional
Sitting Constant
Stooping Never
Kneeling Never
Repeated Bending Never
Climbing Never
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Never
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Never
Other – Talk, Drive, visit customers etc. Occasional
EEO Statement:
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
