What are the responsibilities and job description for the Field Service Technician position at Gemini Bakery Equipment Company?
Who We Are: Gemini delivers solutions through automated equipment and integrated systems to the Commercial and Industrial Baking industry as well as Ingredient Handling systems to the food industry. Our teams are passionate about delivering world class products and service to our customers through design, manufacturing, and technical support. We believe in fostering lasting relationships and creating innovative solutions so our customers can focus on feeding families.
What is the Role: The Field Service Technician is responsible for assembling, commissioning, training, and troubleshooting customized PLC operated bakery equipment. Performs a wide variety of electronic and mechanical assembly operations. This position is full time with travel required for service calls locally and across North America.
Who You Are:
- Knowledge in mechanical/electrical equipment.
- Experience in a customer-facing technical role preferably foodservice appliances, HVAC, or refrigeration equipment.
- Familiarity with electro-mechanical appliances and basic refrigeration knowledge.
- Knowledge of basic PLC operations.
- Ability to diagnosis and troubleshoot equipment, performance, and service issues through questioning and proactive problem-solving.
- Effectively assemble, modify, and repair close tolerance electro/mechanical machinery.
- Install, commission, test and operate PLC operated equipment on customer sites.
- Determine requirements and install modifications as set forth by the customer.
- Communicate problems and observations at a customer site to office management.
- Use hand tools, power tools, calipers, etc. to assemble equipment and assemblies according to drawings, instructions, and specifications.
- Work collaboratively with other technicians, supervisors, and engineers in the office and on customer site.
- Lead customer personnel during commissioning projects.
- Train customer’s personnel on operations, sanitation, and maintenance of equipment.
- Willingness to accept telephone or electronic communication (when necessary) after hours to assist customers with emergency machine issues.
What You Bring:
- High School Diploma
- Minimum of 5 years’ experience in the assembly and troubleshooting of electro/mechanical industrial equipment.
- Exposure to equipment field installations.
- Above average skills with hand tools, power tools, calipers, etc. to assemble, repair and modify equipment according to specifications and instructions.
- Must be able to read and understand internal process documents
- Ability to lift and or move 50 pounds and occasionally move 100 pound items, climb ladders and work at above-average work heights, work in hot and cold workplaces, and confined work areas.
- Must be able to submit written job reports, expenses, pictures, and videos for job-related items using Microsoft office products.
- Travel is approximately 80%., local or long distance and working after hours and weekends as needed.
- Valid driver’s license, ability to obtain a passport as needed and ability to operate a forklift and/or scissor lift (Gemini provides training if needed).
What Else Would Be Helpful:
- Trade School and/or secondary education
- Working knowledge of PLC controls is preferred.
What’s In It for You:
- 401k Matching Program
- Tuition assistance
- Health, Vision, and Dental benefits
- Company paid short term disability and life insurance
- Voluntary Life Insurance for Employee and Spouse and voluntary Long-Term Disability
- Competitive Paid Time Off program, plus nine (9) company paid holidays
- Gemini Cares Program (matches donations for employee nominated charities each quarter)
