What are the responsibilities and job description for the Account Support Specialist position at Gemline?
Discover your next career adventure at Gemline, a leading design-centric supplier of consumer products in the promotional products industry. Ranked 12th by the Advertising Specialty Institute and awarded the prestigious 2021 Supplier of the Year, Gemline boasts a diverse product line, including bags, luggage, drinkware, electronics, stationery, writing instruments, gourmet foods and lifestyle gifts. Our portfolio features renowned brands like American Tourister®, Anker®, CORKCICLE®, Cuisinart®, Igloo®, MiiR® , Moleskine®, Osprey®, Paper Mate®, Samsonite®, Sharpie® and many more.
At Gemline, community is our heartbeat. Our purpose, "We Promote Community," is the driving force behind everything we do. This commitment is embedded in our culture, influences our product designs, and fuels our aspiration to create a positive global impact. What’s more, we’re guided by our betterway™ Corporate Social Responsibility efforts which are focused on bettering people and the environment. Gemline also became a certified B Corp in 2024, furthering our commitment to balance purpose and profit for good.
Gemline has been recognized as one of the Greatest Companies To Work For on multiple occasions, and most recently in 2024 by PPAI, a leading industry association. Join a workplace where "Pride in People, Pride in Product" is more than a motto—it's our way of life. Our associates play a crucial role in delivering an exceptional customer experience, guided by our foundational values of trust, integrity, humility, diversity, community, and truth. Gemline's success is a reflection of our associates' success, and our culture thrives on collaboration, initiative, continuous problem-solving, safety, and respect for people. Take the next step in your career journey with Gemline—we're not just a company; we're a community.
Gemline® is looking for a Account Support Specialist who will be responsible for partnering with the field sales team to drive business for their assigned accounts through the customer lens. This is a hybrid position, which requires to be onsite at our Lawrence, MA headquarters three days a week. This position reports to the Director of Field Sales, North America. If interested, please send your resume to: jaylward@gemline.com
Primary responsibilities include:
- Collaborate closely with regional field teams to drive revenue growth within key accounts, ensuring alignment with organizational goals.
- Proactively address and resolve escalated customer issues in a timely and satisfactory manner. Analyze trends in escalations and implement problem-solving strategies for root cause resolution.
- Serve as the key liaison between internal teams and field sales, identifying operational inefficiencies and delivering solutions to enhance communication and effectiveness.
- Stay informed on product launches, marketing promotions, industry trends, and market insights, sharing actionable data to support sales growth.
- Be a resource on product offerings to include nuanced information to increase team’s ability to generate sales.
- Develop sales tools and refine processes to empower field sales teams and drive revenue generation.
- Attain expertise in sales systems, including Salesforce, Power BI, and ERP platforms, and provide training to field sales teams as needed.
- Manage multiple projects and assignments efficiently, ensuring timely completion and high-quality outcomes.
- Travel occasionally (overnight) for industry trade shows and customer events.
Requirements/Qualifications:
- 2 years of sales experience
- Excellent organizational and follow-through skills; attention to detail a must
- Able to work independently and must possess excellent prioritization and multitasking skills
- Ability to perform a high-volume of tasks each day in a fast-paced environment
- Excellent verbal and written communication skills and the ability to communicate with customers
- Must possess a positive attitude and an eagerness to learn
- Requires a High School degree or equivalent; College preferred
- Proficiency in the entire MS Office Suite, with an emphasis on Excel; experience with Salesforce CRM software a plus