Demo

Customer Service Representative In Office

Gen3 Electric & HVAC
Philadelphia, PA Full Time
POSTED ON 3/8/2025
AVAILABLE BEFORE 6/8/2025

Our business GEN3 Electric & HVAC hiring and we are looking for great people to join our diverse team. If you live in Philly you can’t miss our trucks, and yes Oggi really was our dog as GEN3 remains a family owned Philly business. Right now we have an IMMEDIATE need for employees in our Call Center.

Not sure you or someone you know wants to work in the "trades"... don't be so sure. There are NO weird or late hours, our phones are answered 8am to 6pm Mon-Fri and 9am to 5pm Sat. No On-Call ever. When you clock out you get to go home, and enjoy your life in peace. You will get a predictable and stable schedule, the training to do a good job and opportunity to advance. Our Call Center Manager Janay has been part of the GEN3 family for over 5 years and she started as a CSR rep too. Janay is a solid manager willing to work with her team on scheduling that truly gives people a real work life balance.

In addition, if you have a preconceived notion of "who" we are, unless you know us, you're probably wrong. GEN3 is an incredibly diverse company with 80 employees who live throughout Philly and we look like it too with members of the LGBTQ , Black, API, and Latinx communities.

We have an onboarding and training class scheduled for this Monday May 1, 2023 in our Philly office at 26th and Wharton and three openings to fill. Training will be scheduled from 11am to 3pm.

The Big Task

You will promote customer satisfaction by converting incoming customer calls and communication into booked service appointments.

Key Sub Tasks

  • You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
  • Complete outbound calls to collect payments, verify customer satisfaction, book maintenance appointments and more.
  • Participate in training so that you grow and develop as a professional.
  • Maintain and update our customer database with complete and accurate information.
  • Maintain communication with dispatch and your manager.

Desired Skills and Experience

  • Inbound and Outbound Call Center experience preferred
  • Computer proficient with solid typing skills.
  • Ability to work in an office setting full time.
  • Local to the Philadelphia area.
  • What We Offer

    Our pay is market rate with our CSR reps paid $16 to $20 to start based on experience plus full medical, dental, 401k, PTO and more! That's right, we pay 100% of the policy premium for employee medical and dental. Performance pay and SPIFFs also available. These jobs are a great way to join the team and many advance to different positions as GEN3 continues to grow.

    If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about GEN3 by visiting www.generation3electric.com.

    Equal Opportunity Employer

    Salary : $16 - $20

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Customer Service Representative In Office?

    Sign up to receive alerts about other jobs on the Customer Service Representative In Office career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $95,951 - $128,520
    Income Estimation: 
    $136,551 - $185,658
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $98,363 - $136,806
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Not the job you're looking for? Here are some other Customer Service Representative In Office jobs in the Philadelphia, PA area that may be a better fit.

    Customer Service Representative

    Office Performance, King of Prussia, PA

    Customer Service Representative

    Vahey GEICO Local Office, Wynnewood, PA

    AI Assistant is available now!

    Feel free to start your new journey!