What are the responsibilities and job description for the Front Office Assistant position at Gen4 Dental?
Company Description
Welcome to Pony Express Dental, where we have been delivering world-class, high-tech, high-quality dentistry in Eagle Mountain and its surrounding communities since 2017. As a full-service dental office, our Pony Express team is committed to helping you create the perfect smile and maintain it for a lifetime. We know you want your dental visits to be on-time, comfortable, and enjoyable, so when you visit us, you can count on exceptional service in the most up-to-date dental office in Utah. We offer a wide range of dental procedures to fit your needs, including cleanings, cavity fillings, implants, wisdom tooth removal and IV sedation. We believe that you deserve the most comprehensive, honest and technologically advanced dental treatment available.
To learn more about our office, check out our website here: ponyexpressdental.com
Job Description
Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:
Work Life Balance (Monday-Tuesday 8am-5pm, Wednesday 7am-3pm, Thursday 8am-5pm)
3 weeks PTO & 8 Paid Holidays
Paid Parental Leave
Medical/Vision/Dental Benefits
401k Match
Professional Growth and Career Advancement Opportunities
Key Responsibilities
Build and maintain productive schedules for our doctors and hygienists
Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
Assist patients with understanding their treatment plan and increase dental case acceptance
Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary
Qualifications
Customer service experience
Dental office experienced (preferred)
Additional Information
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Working Environment & Physical Requirements
Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.
