What are the responsibilities and job description for the Treatment Coordinator position at Gen4 Dental?
Company Description
At Biltmore Dental Center, our mission is to guide our patients along a path of optimal dental health by delivering the highest possible level of care in a friendly, safe, and comfortable environment. Through our team of professional, compassionate and committed employees, we aim to improve patient health, appearance, self-confidence and overall quality of life. We will achieve total patient satisfaction with service second to none. Our vision is to provide you with state-of-the-art treatment using the latest technology with minimal pain, rewarding you with good oral health and an esthetic smile. We will provide this unsurpassed service in an environment that is warm, caring, and fun for our patients and team members. We are in a continual process of creating a workplace that is both fun and exciting and that brings each of us a sense of personal fulfillment, joy, and pride in our work. We strive to develop a positive, nurturing and safe environment, so that our workday is both comfortable and energized. In our working relationships, we are committed to mutual respect, clear communication, and teamwork. Together, we will provide a patient experience that exceeds our patients’ expectations in every area of contact, so that when they leave, they are in optimal oral health and delighted to refer their friends and family to our Practice. Every day we must live the vision of our practice. What will you do each day to amplify this vision?
To learn more about our office, check out our website here: https://www.biltmoredentalcenter.com/
Job Description
Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have:
Work Life Balance
3 weeks PTO & 8 Paid Holidays
Paid Parental Leave
Medical/Vision/Dental Benefits
401k Match
Professional Growth and Career Advancement Opportunities
Key Responsibilities
Build patient relationships and provide exceptional customer service by creating a calm and warming environment.
Act as a liaison or case manager between the practice and the patient.
Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment
Collect payments and copays.
Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
Ensure that patients with outstanding balances are informed of the practice’s financial policy.
Schedule new patients within two to four days of their initial call.
Ensure that all patient records are current and accurate.
Qualifications
Customer service/sales experience
Dental office experienced (preferred)
Additional Information
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Working Environment & Physical Requirements
Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.
