What are the responsibilities and job description for the Treatment Coordinator position at Gen4 Dental?
Company Description
At Nashville Aesthetic Dentistry, our team members and patients are our top priority. We are looking for teammates who share our mindset. Our office philosophy is that every smile is as unique and individual as the person who owns it. For this reason, our cosmetic dentists spend the time to customize the plan for our patients' smile so the end results can exceed expectations. Before beginning any treatment, we encourage a complete comprehensive study of patients' oral health and aesthetics. We also use a thorough set of diagnostic tools to gather information about patients' smile, gums, and teeth. These tools will provide us ways to communicate with patients about the possibilities for their smile. Our commitment to each dental patient is to exceed expectations by providing unparalleled service, attention to detail, and a passion for excellence; to honor the dignity and value of each person that chooses our practice; to seek knowledge and growth so we may provide our patients the latest in cutting-edge dentistry; to help each patient find their smile by creating beautiful and natural-looking restorations; and to work as a team with the aim of enhancing our clients’ lives. It is our privilege to partner with patients in maintaining dental health and our sincere hope that you will share our vision.
To learn more about our office, check out our website here: drdenniswells.com
Job Description
Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have:
Work Life Balance (Monday-Friday)
3 weeks PTO & 8 Paid Holidays
Paid Parental Leave
Medical/Vision/Dental Benefits
401k Match
Professional Growth and Career Advancement Opportunities
Key Responsibilities
Build patient relationships and provide exceptional customer service by creating a calm and warming environment.
Act as a liaison or case manager between the practice and the patient.
Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment
Collect payments and copays.
Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
Ensure that patients with outstanding balances are informed of the practice’s financial policy.
Schedule new patients within two to four days of their initial call.
Ensure that all patient records are current and accurate.
Qualifications
- Customer service experience
Dental office experienced (preferred)
Additional Information
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Working Environment & Physical Requirements
Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.
