What are the responsibilities and job description for the Treatment Coordinator position at Gen4 Dental?
Company Description
Welcome to a different kind of dentistry, where we prioritize our patients’ comfort and confidence. In our experience, a soothing environment helps our patients feel right at home. So, our lobby is designed with comfortable leather furniture and a stocked beverage counter with water, coffee, and tea.
Everything we do at Dakota Dental is with you in mind. While healthy teeth are our bottom line, we deliver top-notch dental service while keeping you at ease. At Dakota Dental we want each patient to know they are part of our family. Our goal is that every person leaves with a smile that is not only healthy, but one which they can be proud of.
To learn more about our office, check out our website here: https://dakotadental.com/about-us/
Job Description
Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have:
Work Life Balance (Monday/Thursday/Friday 7am-4pm, Tuesday/Wednesday 7am-5pm)
3 Weeks Collective Paid Time Off & 8 Paid Holidays
Paid Parental Leave
Medical/Vision/Dental Benefits
401k Match
Professional Growth and Career Advancement Opportunities
Key Responsibilities
Build patient relationships and provide exceptional customer service by creating a calm and warming environment.
Act as a liaison or case manager between the practice and the patient.
Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment
Collect payments and copays.
Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
Ensure that patients with outstanding balances are informed of the practice’s financial policy.
Schedule new patients within two to four days of their initial call.
Ensure that all patient records are current and accurate.
Qualifications
Customer service/sales experience
Dental office experienced (preferred)
Additional Information
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Working Environment & Physical Requirements
Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.
