Strategic Account Director - South Central Region

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Position Summary:

The Strategic Account Director for Enterprise Systems plays a vital role in driving revenue growth and forging strategic partnerships within hospital systems. This position focuses on building and nurturing relationships with key stakeholders, including C-suite executives, senior management, physicians, laboratory and IT operations teams, and department heads. The aim is to promote the adoption of enterprise solutions that enhance operational efficiency and improve patient care outcomes. The role involves strategic planning, business development, and delivering high-quality services aligned with the hospital's mission and objectives.

Key Responsibilities:

• Relationship Management: Develop and maintain strong relationships with C-suite and senior executives in health systems to foster trust and collaboration.
• Strategic Initiative Implementation: Identify and pursue new business opportunities to drive revenue growth for hospital enterprise solutions, ensuring alignment with client needs and organizational goals.
• Consultative Selling: Utilize a consultative approach to understand client challenges and demonstrate how our enterprise systems deliver measurable value.
• Market Analysis: Conduct thorough market research to identify trends, assess the competitive landscape, and identify potential areas for expansion within hospital systems.
• Collaboration with Internal Teams: Work closely with sales, product development, marketing, and support teams to refine offerings, ensuring they meet market demands and customer expectations.
• Business Growth: Identify new partnership opportunities and lead negotiations to expand services, collaborating with cross-functional teams for seamless execution.
• Performance Metrics: Monitor and analyze account performance, providing actionable insights and recommendations to senior leadership to optimize strategies.
• Thought Leadership: Serve as a subject matter expert on hospital enterprise systems, representing the company at industry events, conferences, and client meetings.
• Compliance Oversight: Ensure all activities comply with regulatory standards and hospital policies, promoting a commitment to quality and safety in operations.
• Strategic Planning: Collaborate with hospital leadership to design and implement strategic plans aimed at enhancing service delivery and patient outcomes.

Qualifications:

• Bachelor’s degree in business, healthcare management, or a related field (master’s preferred).
• 10 years of experience in sales, account management, or business development within the healthcare and genetic testing sector, particularly with enterprise systems.
• Understanding of the continuum of care within clinical and diagnostic genetics.
• Proven track record of engaging with C-suite executives and senior leadership in hospital settings.
• Strong understanding of hospital operations and enterprise system integration.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work collaboratively in a fast-paced, cross-functional environment.
• Strong understanding of EMR implementations and integrations.
• Familiarity with health system operations and contracting requirements.

About You:

• Technical aptitude and ability to promote multiple service offerings simultaneously.
• Actively embody and encourage GeneDx values: openness, accountability, simplicity, curiosity, rigor, efficiency, equitability, integrity, humility, and bravery.
• Demonstrate accountability and a strong work ethic, with a team-first mentality.
• Encourage expansive thinking and adopt a “how might we” approach to challenges.
• Possess innate intellectual curiosity and the ability to diagnose root causes, defining action plans or escalating issues as needed.
• Professional demeanor with advanced communication skills.
• Uphold integrity, respect, and trust in all interactions.
• Work collaboratively to ensure quality patient care, whether direct or indirect.
• Valid driver's license required.
• Ability to handle challenging situations with professionalism.
• Capable of working independently while effectively managing time and territory activities.
• Proficient in Microsoft Office.
• Willingness to travel as needed.

What We Offer:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package.
• Opportunities for career advancement and professional development.
• A dynamic and innovative work environment.