What are the responsibilities and job description for the Field Applications Engineer II position at Generac Power Systems Inc?
We are Generac, a leading energy technology company committed to powering a smarter world.
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
Job Summary
As a Field Application Engineer II, you will be responsible for solving complex field issues, providing direct technical support, and offering training to our key dealer accounts.
By leveraging your expertise and experiences with consumers and installers, you will play a pivotal role in improving product quality and serving as the "voice of the customer" to our Product Engineering and Product Management teams.
Reporting to the regional Field Application Engineering Supervisor for Generac Clean Energy Systems, you will contribute to the success of our Solar Storage installation businesses.
Essential Duties:
Travel to customer sites within your assigned geographical area to provide technical support and assist with complex Solar Storage installations involving our PWRcell equipment.
Document detailed information on service activities to ensure accurate records and facilitate future troubleshooting.
Resolve highly technical product-related issues through effective communication over the phone and via email.
Establish regular touchpoints with key installers to drive the adoption of PWRcell Solar Storage equipment.
Conduct training sessions at customer sites, covering design, installation, and other relevant topics.
Review and provide support for single line diagrams and assist in design-related tasks.
Collaborate with Product Development teams to ensure successful product rollouts and maintain closed-loop feedback.
Review CES training materials, manuals, and other technical content before publication.
Provide technical guidance and support to internal and external sales associates.
Collaborate with Senior Field Application Engineers to diagnose and resolve escalated technical and installation issues, ensuring customer satisfaction.
Identify regulatory barriers to customer success and mobilize internal resources to resolve them promptly.
Mentor and support Field Applications Engineer 1s, enabling their professional growth and success.
Conduct internal technical trainings for technical support and service operations personnel.
Travel is required, including day trips and regional travel (up to 50%), with occasional out-of-region travel.
Required Qualifications:
Bachelor of Science in Electrical Engineering or a related Engineering discipline. Alternatively, a valid Electrical Contractor's License and relevant experience will be considered.
Minimum of 2-3 years of work experience as an applications engineer or technical field expert.
Hands-on experience with Residential Electrical Systems and/or Solar Battery Storage Systems preferred.
Electrical contractor's license is a plus.
Intermediate knowledge of serial communications and connected devices.
Strong knowledge of electrical and solar storage system codes and compliance regulations.
NABCEP Certification is desirable.
Proficiency in Spanish is an advantage.
Knowledge, Skills & Abilities:
Basic understanding of electronics.
Familiarity with the NEC (National Electrical Code).
Basic knowledge of test equipment such as oscilloscopes and meters.
Strong time management and organizational skills.
Excellent interpersonal skills with a proven ability to build rapport and establish working relationships with customers, peers, and managers.
Ability to read and interpret schematics, with a good understanding of high voltage and measurement equipment.
Clear and effective communication in English, using proper grammar, to promptly and accurately address customer inquiries.
General proficiency in Microsoft Office products and the ability to quickly adapt to other computer systems for efficient communication and problem-solving.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
