What are the responsibilities and job description for the Service Coordinator position at Generac Power Systems, Inc.?
We are Energy Systems, the leader in industrial power solution sales, service, and rentals.
With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.
The Service Coordinator position will be responsible for creating work orders, answering incoming service calls, quoting recommended service repairs, assisting with the job calendar, tech schedules, invoicing of service jobs and managing overall administrative workflow for the Service Department. These functions require electronic management of parts using company business systems. In addition, this position requires supporting other parts personnel as needed.
These functions require electronic management of service jobs using company business systems. In addition, this position requires supporting other personnel as needed. This position will report to the Branch Manager.
Essential Duties and Responsibilities :
- Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians
- Scheduling preventative maintenance and repairs with customers
- Use specific customer portals as needed to manage all open work orders
- Tracking open jobs and seeing them through to completion
- Meeting with the service operations team regularly
- Support of other Service departmental roles on an as-needed basis
Minimum Job Requirements
Education
High School Diploma or G.E.D.
Work Experience
One to three years of administrative experience in a service-related business
One to three years of scheduling field technicians and / or customer service
Knowledge / Skills / Abilities
Compensation : Energy Systems is committed to fair and equitable compensation practices. The salary range for this role based in Shelton, CT is $23.30 - $32.62 USD per hour. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation including short term and long-term incentives.
This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits.
Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law."
Salary : $23 - $33
