What are the responsibilities and job description for the Human Resources Shared Services Coordinator- Bilingual Spanish position at Generac Power Systems?
We are Generac, a leading energy technology company committed to powering a smarter world.
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
The HR Shared Services Coordinator will provide exceptional, high-volume HR customer service support, via call center, to our workforce while applying superior client-focus, communication, and organizational skills. Strong detail orientation and bi lingual English/Spanish speaking skills, critical thinking and the ability to prioritize in a fast-paced environment will contribute the success in this role.
JOB RESPONSIBILITIES:
- Delivers positive, prompt, and effective HR customer service to internal customers as the first point-of-contact through telephone, email and tickets, regarding questions related to HR programs, policies, and systems. Assist employees with navigation through these systems with step-by-step guidance to complete tasks.
- Develop and maintain process documentation, knowledgebase articles, and FAQs for all areas of accountability. Leverage these items daily to provide consistent administration of processes and responses to our customers.
- Promptly triage or seek guidance from escalation groups as needed for complex questions, abiding by SLAs.
- Ensure that for each inquiry, accurate and concise information is captured in the ticketing system to allow for an audit trail and production of accurate management information.
- Provide HR data entry, audit, and transactional support with high quality and data accuracy.
- Administer and act as process owner for a variety of HR programs, such tuition reimbursement, new hire gifts, and service awards.
- Monitor and evaluate HR transaction work flow and volume in order to meet performance goals.
Minimum Job Requirements
Education
Associates Degree or equivalent experience
Certification / License
Not required
Work Experience
6 months of Human Resources Experience
Knowledge / Skills / Abilities
- Working proficiency in Microsoft Outlook/Word/Excel/PowerPoint and HRIS System
- Ability to collect, organize, analyze, and report data in an accurate, timely and meaningful manner. Ability to work with sensitive data and maintain strict confidentiality.
- Strong organizational and prioritization skills including the ability to adapt and evolve as situations arise.
- Technical aptitude and experience with data entry
- Professional demeanor, including the ability to demonstrate courtesy, empathy, and tact.
- Strong verbal and written communication skills with the ability to build relationships quickly and to positively influence the customer experience
- Ability to collaboratively work with a team
- Self-directed, with solid time management skills in terms of completing workload and approaching competing priorities
Preferred Job Requirements
Education
Associates Degree in Business or Human Resources
Certification / License
Not required
Work Experience
- 2 years experience administering HR Data in HRIS
- 1 year customer facing experience
- Proficient in Spanish
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
