Service Coordinator

We are Energy Systems, the leader in industrial power solution sales, service, and rentals.

With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

The Service Coordinator I position will be responsible for creating jobs, answering incoming service calls, dispatching the technicians, maintaining the job calendar (tech schedules), and managing overall administrative workflow for the Service Department.

These functions require electronic management of service jobs using company business systems. In addition, this position requires supporting other personnel as needed. This position will report to the Branch Manager.

Major Responsibilities

Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians

Scheduling preventative maintenance and repairs with customers

Use specific customer portals as needed to manage all open work orders

Tracking open jobs and seeing them through to completion

Meeting with the service operations team regularly

Support of other Service departmental roles on an as-needed basis

Minimum Job Requirements

Education

• High School Diploma or G.E.D.

Work Experience

One to three years of administrative experience in a service-related business

One to three years of scheduling field technicians and / or customer service

Knowledge / Skills / Abilities

Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel)

General knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude.

Incorporate time management skills by prioritizing work assignments.

Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company.

Must be able to handle high-pressure situations.

Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.

Compensation : Energy Systems is committed to fair and equitable compensation practices. The salary range for this role based in Fife, WA is $22.85 - $31.98 USD per hour. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation including short term and long-term incentives.

This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits.

Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Our success is directly tied to our employees’ professional growth and personal well-being, combined with strong families and communities. As an inclusive workplace, our employees embrace diversity, celebrate differences, and treat others with equality and respect.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.

Salary : $23 - $32