Quality Manager

Job purpose

Plans, coordinates and directs the quality program designed to ensure quality control and quality assurance of the production of products consistent with established standards by performing the following duties personally or through subordinates. Reports to General Manager with dotted line to CQD (Corporate Quality Director). Aware of the consequences to the employee, customer and environment if procedures are not followed. ]

Duties and responsibilities

• Provide supervision and leadership for quality team. Promotes and defends good quality practices and procedures. Must have good communication with other departments and with operators. Supports continuous improvement and assists in employee involvement. Is a team member. Provides evaluation and performance feedback to direct reports (verbal daily and written 1/yr.) and may include hiring and firing duties.
• Responsible to keep management team abreast of significant issues or developments identified during quality activities and actions being taken to improve the situation. Prepares and presents technical and program information to the management team, customers, suppliers, etc. Maintains a working knowledge of industry quality codes and standards. Designs and implements quality training programs. May act as trainer. Knowledge and use of computer software programs including Microsoft Outlook, Excel, Word, Project and specialized software programs for gage calibration, control plan, SPC, etc.
• Actively involved on plant floor every day, knows what is going on and contributes. Actively participates with corrective action to eliminate scrap and rework. Reviews operational data, assures required actions are taken and keeps records. Develops and initiates visual acceptance criteria. Develops and initiates standards and methods for inspection, testing and evaluation. Attends and contributes in daily meetings. Responsible for QOS trend chart of quality responsible (process) measurable and complete corrective action as appropriate.
• Supervises receiving, in-process, final and dock audit inspections. Implements control plan inspection and compliance. Assists with work instruction compliance.
• Maintains a TS 16949 compliant quality system. Functions as the Division Management Representative. Formulates and maintains quality objectives complementary to corporate policies and goals. Maintains controlled documents and process operational data. Schedules, performs, documents and provides corrective actions for gage studies and internal audits. Receives, in-process, final and dock product audits. Responsible for process (control plan) audits, layered process audit and annual layout inspections. Must have SPC knowledge and application of statistical process control.
• Responsible for corrective action to the customer, material return authorization, returns, incident and PPM. Responds and performs follow up on corrective action to Registrar (Smithers), supplier, and internal. Have knowledge of application of root cause analysis techniques and team problem solving. Receive information, log as CP, organize containment, assign, participate in root cause analysis, assist with corrective action, perform verification and effectiveness and oversee systemic to prevent recurrence. Is an active member of problem solving team.
• Authorizes customer returns. Updates CP database and communicates returns. Ensures timely review of returns and works with associates for corrective action. Monitors and reports customer ratings. Establish customer relationships and advocate for quick response.
• Design reviews for APQP. Ensures that adequate measurement systems and process evaluation techniques are available for the process development product. Selects and conducts tests, layouts and studies associated with product planning. Leads the development of control plans, acceptable standards, visual aids, check sheets and gage calibration schedule, Capability studies, PPAP organization, creates documents, submits to customer, and obtains customer approval.
• Customer quality manual receipt, review, acceptance and control. Organize customer visits onsite and at customer. Leads customer response request related to corrective action for quality issues. Helps ensure timely plant response. Communicates with supplier on PPAP, corrective actions, non-conformance reporting, supplier returns and evaluations.
• All other assignments given by General Manager or CQD. Support for company practices and policies.

Qualifications

• Bachelor’s degree in Quality or Engineering or production related field.
• CQM and CQE certifications are preferred.
• 5 years of management experience in manufacturing setting.
• Extensive experience in the related field.
• Strong working knowledge of basic computer software, organizational skills, confidentiality and dependability.
• Excellent communication skills on all levels.

Working conditions and environment

Exposure to extreme heat and noise.

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Quality management: 5 years (Preferred)

Ability to Commute:

• Conneaut, OH 44030 (Preferred)

Ability to Relocate:

• Conneaut, OH 44030: Relocate before starting work (Preferred)

Work Location: In person

Salary : $85,000 - $95,000