What are the responsibilities and job description for the Customer Care Representative position at General Booth Veterinary Hospital?
As a TEAM, we believe and practice work/life balance. We also value quality over quantity. GBVH thrives on efficiency and we feel we have systems for our staff to thrive in their role. We make every effort to include the whole team and use feedback for constant improvement.
We are the current and past multi time Gold Winner for Best of the Beach- Best Veterinary Hospital in Virginia Beach. We have a newly renovated building and were recently voted one of America’s Top 500 Animal Hospitals by Newsweek magazine for 2025. We are also the current Coastal Virginia Gold Winner for Best Veterinary Hospital in all of Hampton Roads.
We are looking for eager and enthusiastic people to interact with both the client’s and their pets. We are looking for part time and/or full time team members. Experience in veterinary medicine is preferred, but experience in a customer service role is also valued greatly. The salary is $14-18/hr based on your experience and availability.
Some of the daily responsibilities of a Customer Care Representative are:
· Receive and place calls to clients for scheduling.
· Receive and place calls for the purpose of placing prescription requests.
· Maintain adequate documentation throughout the patient’s records.
· Learn and use of our computer software (Cornerstone).
· Professional and effective communication with staff and clients alike.
· Help manage and maintain accurate balancing throughout the day.
If you feel like you want to excel at a steady 5 doctor practice, we are excited to meet you!
Please send your resume for review to gbvhhiring@gmail.com
Job Types: Full-time, Part-time
Pay: $14.00 - $18.00 per hour
Expected hours: 20 – 36 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- Day shift
- Morning shift
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $14 - $18