What are the responsibilities and job description for the Two Way Radio Technician position at General Communications Inc.?
Company History: General Communications is one of Wisconsin’s largest two-way radio dealers with thousands of customers in Wisconsin and Illinois and is a family owned business with five locations in Madison, Milwaukee, Eau Claire, Wisconsin Rapids, and McHenry, IL. GenComm is fully versed in the newest advances in technology, from digital two-way radios to 9-1-1 dispatch systems, in addition to sales and rentals, service and repair, installations, vehicle lighting and custom vinyl lettering/graphics/signs.
Report To: This position will work under the direction of the Service Manager and will work with office administrators. The base location for this position will be at the office in McHenry, IL. This person will have a considerable level of diverse responsibilities. Duties include but are not limited to:
Duties:
- Assessing and repairing a multitude of different electronics, including radios, base stations, repeaters, antenna systems, etc.
- Responsible for installing and trouble-shooting wireless communications equipment at various locations for public safety agencies and commercial businesses
- Communicate and follow up with service customer regarding order statuses, services, back ordered parts, etc.
- Create, distribute, process, update, and close work orders throughout the day and week for all local service calls.
- Install, test, repair, and maintain base/repeaters and dispatch consoles
- Install, repair, and maintain microwave radio and multiplex equipment, both analog and digital, and point to point communication systems.
- Install, repair, and maintain analog and VoIP radio dispatch consoles.
- May operate and maintain mobile electronic service shop truck or other service vehicles.
- Program and align base, mobile, and portable two-way radios
- Check frequencies and solve interference problems
- Perform FCC checks on equipment
- Assist in the planning and designing of new installations, systems, and equipment
- Assist in the installation of antenna systems from the ground, no climbing is required
- Answer phone calls from customers and other employees
- Operate and maintain service vehicles
- Attend online and in person training when required
- Prepare and update as-build documentation
- Assist in computer networking for radio and consoles systems
- Computer networking
- Any other duties as assigned
NOTE: The job duties listed above are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
Education
Associate Degree in Electronics/Computers preferred
Requirements:
- Must have at least two years of experience maintaining or repairing wireless communication systems
- Ability to pass a drug test and background check
- Must possess excellent communication and listening skills
- Must have excellent organizational and time management skills
- Must possess a strong attention to detail
- Must be proficient in Microsoft Office Suite
Desired Attributes:
- A team player
- Trustworthy
- Motivated
- Dependable
- Organized
- Respectful
- Willing to learn
- Professional
- Accountable for team and personal success
Benefits:
- Hourly wage is based on experience
- This position is available to the right candidate immediately or with appropriate notice to current employer
- Health, Dental, and Vision Plans
- Life & Disability Insurance
- Comprehensive 401(k) with Company Match
- Paid leave and vacation
- Profit Sharing
- Fun and friendly atmosphere with casual dress code
- Annual Employee Appreciation Party
Job Type: Full-time
Our Mission and Values: GenComm keeps people safe by providing reliable communication solutions, supported by responsive customer service, dependable expertise, and a commitment to integrity
- Integrity
- Expertise
- Partnerships
- Reliability
- Safety
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: Hybrid remote in Johnsburg, IL 60051
