What are the responsibilities and job description for the Donor Care Assistant position at General Conference of Seventh-Day Adventists?
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POSITION SUMMARY
The Donor Care Assistant is responsible for providing support in the areas related to donor care which includes processing gifts from donor mail and other sources, records and receipts the gifts, maintains the donor data base and analysis of donor demographics. Requires well developed keyboard / computer skills, accuracy, confidentiality, high levels of tact, telephone friendliness and ability to work as a team member.
COMPENSATION
Full-time hourly position with benefits
Remuneration : Grade 6 ($24.45 - $34.88)
BENEFITS
Hourly employees are eligible for benefits including health insurance, paid time off, and retirement savings plans, with eligibility based on hours worked.
SUPERVISOR
Cami Oetman
ESSENTIAL JOB FUNCTIONS
Collects and opens donor mail each day; forwards as appropriate to other staff members.
Codes / posts checks and other items in Bloomerang database, and processes credit card gifts.
Organizes checks and vouchers with summaries and delivers them to the AWR accountant.
Processes transactions, foreign donor gifts and information into database
Updates / maintains donor services database information (Bloomerang), e.g.
Prints receipts, thank you letters, and mails them out.
Identifies potential major gift donors and refers information to supervisor.
Reconciles financial income reports from the AWR accountant with donor records.
Provides address lists for the monthly direct mail appeals, Transmissions magazine and gift catalog.
Serves as Bloomerang's specialist (donor data base) and oversees data entry.
Contact person for staff regarding Bloomerang and assists new employees with the system, overseeing maintenance of database, making sure staff has appropriate access to Blackbaud-related products.
Ensures Bloomerang data is accurate and up to date. (Audits, analysis)
Generates reports, such as donor income reports and donor list of recent gifts for solicitors, etc., as requested by supervisor.
Analyzes current donor demographics and profiles, selecting donors needing visit / contact, and prepare donor profiles and travel directions for solicitors.
Segments the donor database into various categories for appropriate treatment, mailings, recognitions, and materials.
Schedules in-person visits to special donors through the year.
Helps AWR Ambassadors run reports for visitation purposes.
Prepares and sends out annual statements to donors.
Oversees all AWR Canadian transactions and uploads them to AWR's database.
Orders all mailing supplies related to direct mail / donors.
Deals with complex questions and problems donors may have about donations and refunds.
Works closely with AWR's web manager and developer to help identify problems with donor credit card transactions and other issues with the giving software.
Helps answer the donor 800 line.
Trips to the bank and post office as needed.
Serves as member of AWR Leadership Staff and planning meetings.
Maintains necessary donor services files.
Must be a member in regular standing of the Seventh-day Adventist Church.
Must maintain a regular and reliable attendance schedule.
Other responsibilities as assigned.
QUALIFICATIONS
Education and Experience
Bachelor's (BA / BS) degree required, preferably in the area of business administration. Appropriate successful work experience may be acceptable in lieu of scholastic requirements.
Operational knowledge of Raiser's Edge software is preferred.
Three years previous experience is required to gain the skills and knowledge to perform job duties.
Knowledge, Skills & Abilities
Knowledge of principles, policies and beliefs of the General Conference and the Seventh-day Adventist Church. Knowledge of church employment policies and practices helpful.
Ability to maintain neatness and order, organization and a pleasant disposition in dealing with others.
Requires knowledge of up-to-date office procedures such as filing, telephone techniques, office equipment (including computer, etc.), and English language usage (spelling, grammar, punctuation, etc.) skills.
Ability to perform clerical and support duties with speed and accuracy without constant supervision.
Must have the ability to work under pressure and with interruptions. Position requires keyboard speed.
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