What are the responsibilities and job description for the Service Desk Technician - Security Clearance Required position at General Dynamics - IT?
Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk Technician joining our team to deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community, and federal civilian agencies as they modernize their information systems.
HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT :
Provides technical support and troubleshooting for network, desktop, and / or systems hardware and software.
Assists and resolves hardware and software technical problems on laptops, thin clients, and peripherals.
Answers queries by email, telephone, and instant messaging
Identifies problems via monitoring of the Jira Service Management and DynaTrace portals.
Fulfills requests and provides troubleshooting support to on-site personnel at Los Angeles Air Force Base and remote users across the US regarding network and system infrastructure, associated applications, and devices.
Records all work accomplished using the Jira Service Management application.
Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, problem analysis, and compilation of historical database records.
Routes calls to product line, application, or system support specialists.
Alerts management to recurring problems and patterns of problems.
Maintains ownership of incidents from end-to-end.
WHAT YOU’LL NEED TO SUCCEED :
Positive customer service attitude.
Detailed technical problem-solving approach.
Excellent interpersonal communications skills.
Physical strength to lift up to 50 pounds.
Ability to walk between work sites as required.
Preferred Skills : Jira Service Management, Microsoft Active Directory, and working with military organizations – preferably, Space Force.
AA / AS, 3 years' experience or related experience
SECRET Security Clearance
Information Assurance Level II Certification (Security )
Location : Onsite at LAAFB (Los Angeles, CA)
Travel : Up to 10%
GDIT IS YOUR PLACE :
401K with company match.
Comprehensive health and wellness packages.
Internal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.
Cutting-edge technology you can learn from.
Rest and recharge with paid vacation and holidays.
Secret
Salary and Benefit Information
The likely hourly rate for this position is between $25.13 - $32.20. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI / ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Salary : $25 - $32
