What are the responsibilities and job description for the Claims/Loan Servicing Supervisor position at General Electric Credit Union?
Claims / Loan Servicing Supervisor
General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.
Overview :
This position serves as the primary point of contact between the company and our members, and provides guidance and support to ensure timely, accurate, and efficient claim processing. The successful candidate leads the team in resolving claims, establishing and enforcing policies and procedures, and ensuring compliance with all applicable laws and regulations. Responsibilities include training, coaching, addressing member complaints and third-party complaints. Assist with hiring and writing personal appraisals. Working with the Loan Servicing Manger to hold the Claims team, to the industry standards and, produce monthly reporting on claim statuses
Essential Responsibilities :
- Oversee and track outstanding loss claims, proactively addressing any issues to maintain operational efficiency and client satisfaction
- Provide periodic reports to senior management
- Lead training sessions to update the claims team on any changes to policies or procedures, ensuring that all staff are informed and compliant.
- Hire, train, write team member reviews and have difficult team member conversations
- Ensure compliance with internal strategies, policies, procedures and knowledge and identify skill or procedural gaps detrimental to the Credit Union operation
- Identifies training needs and content to address skill gaps
- Conducts regular reviews of pending and closed files to determine whether claims are processed appropriately
- Work with the Loan Servicing / Collection teams on member claims
- Work with the Loan Servicing Manager to develop and implement programs that ensure highest level of quality as the department scales to meet the growing claims activity
- Auditing the claim loss process
- Partner with and assist other departments within the credit union
Education and Experience :
Knowledge, Skills, and Abilities :
At GECU, we want to support your wellbeing by offering a wide range of benefits :
And many more!
Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!
General Electric Credit Union is an Equal Opportunity Employer
