What are the responsibilities and job description for the Personal Teller position at General Electric Credit Union?
Personal Teller
General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.
Overview:
Through Interactive Teller Machines (ITM), the Personal Teller administers all teller transactions virtually and assists with ensuring any
additional member’s needs are directed to the appropriate GECU team member ensuring a positive member experience.
Essential Responsibilities:
- Conduct teller transactions for members including but not limited to transfers, withdrawals, deposits, loan payments, loan paydowns, etc. via video sessions following appropriate policies and procedures
- Monitor deposit and withdrawal amounts and examine documents for endorsement and negotiability Determine additional holds as necessary and communicate this information with members effectively
- Advise members on GECU products and services that help achieve desired outcomes and financial goals, referring members to branch staff for further consultation Collaborate with and refer members to branch team members through internal communications as necessary to complete or resolve additional issues that have been uncovered during the video session
- Guide members through self-service handling of account maintenance requests through digital channels
- Responsible for daily balancing procedures
- Perform other duties to support Virtual Branch Services as necessary
Education and Experience:
- High school diploma or GED required
- One year of customer service experience preferred
Knowledge, Skills, and Abilities:
- Great interpersonal and verbal communication skills, to deliver an impactful and positive experience
- Ability to function well in a fast-paced call center environment
- High attention to detail in reviewing member accounts and processing transactions
- Strong computer skills with proficiency in Microsoft Office products
At GECU, we want to support your wellbeing by offering a wide range of benefits:
- Health, Dental and Vision insurance
- Life and Disability insurance options
- Paid Time Off starts accruing once hired and take your birthday off - paid
- 401k Retirement plan with up to a 10% match of your base gross compensation
- Tuition reimbursement opportunities & professional development
- Volunteer opportunities -and earn additional PTO hours!
- On-site clinics for Vaccines and Mammograms
And many more!
Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!
General Electric Credit Union is an Equal Opportunity Employer
