Regional Manager

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Overview:

Regional Branch Managers are directly responsible for the staffing, culture, and overall performance of the branches they manage. Our Regional Branch Managers are challenged with building member loyalty, communicating and achieving sales objectives and branch goals, and realizing the highest standard of member service. The Regional Branch manager will demonstrate commitment, dependability and respect for all team members; champion relationship-based success with our members.

Essential Responsibilities:

• Supervise and oversee the operations of the Branch Managers
• Conduct a minimum of two onsite branch visits each month
• Coach branch staff and reinforce consistent behaviors in multiple facets of the business including but not limited to the Consultative Conversation Process, operational excellence, and member experience
• Communicate sales objectives and branch goals to increase member growth and retention
• Works with each branch to set and track performance against objectives for areas such as deposits, loans, member retention, and acquiring new members
• Manages the operations and profitability of the branch offices facilitate monthly Branch Manager meetings with the Sales and Service Manager
• Conducts routine professional development discussions with an emphasis on succession management and leadership development
• Champions the standards of exceptional member experience
• Help resolve complex or problematic member questions or problems as appropriate and ensure the highest quality of member service and satisfaction
• Support human resource functions and make strategic decisions in the branch including but not limited to staffing, recruiting, conducting regular performance appraisals, training and developing employees at all levels, managing a diverse workforce, and developing personnel policies and procedures
• Ensure all branches are compliant with current risk management and audit standards and that they meet operational performance targets
• Demonstrate commitment, dependability and respect for all team members
• Participate in community organizations/activities/events
  
  
  

Education and Experience:

• BA or BS degree in business or finance preferred
• Minimum of 10 years of experience in banking, with a minimum of 5 specific to a Retail Banking environment
  
  
  

At GECU, we want to support your wellbeing by offering a wide range of benefits:

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off - paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms
  
  
  

And many more!

Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!

General Electric Credit Union is an Equal Opportunity Employer