What are the responsibilities and job description for the Front Desk Agent-Hampton Inn position at General Hotels Corporation?
- PAID TIME OFF, HOTEL DISCOUNTS***
Duties And Responsibilities
This position is responsible for: handling guest registration and room assignments, accommodating special requests whenever possible; handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.; canceling room reservations according to procedures; and any other duties, as assigned.
Qualifications Include: (not limited to)
- Previous customer service experience is required. Previous experience in a similar position or within a hotel preferred.
- Excellent communication skills both verbal and non-verbal.
- Guest service oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.
- Excellent phone and computer skills.
- Ability to read and speak English.
- Previous cash handling experience preferred
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