What are the responsibilities and job description for the Customer Experience Specialist position at General Insurance Services?
We are seeking a highly skilled Client Services Advisor to join our team at General Insurance Services. As a key member of our organization, you will be responsible for providing exceptional customer service, managing client relationships, and driving business growth.
Key Responsibilities:
- Develop and maintain strong relationships with existing clients to ensure their needs are met and exceeded.
- Respond to client inquiries and resolve issues in a timely and professional manner.
- Manage the processing of new and renewal business applications, including quoting and policy administration.
- Identify opportunities for up-selling and cross-selling to existing clients.
- Stay up-to-date with industry developments and regulatory requirements to provide expert advice to clients.
Requirements:
- Indiana Property and Casualty agent's license.
- Associate or bachelor's degree or equivalent business experience.
- 2-3 years of personal lines experience.
- Excellent customer service and communication skills.
