What are the responsibilities and job description for the Group Benefits Client Service Advisor position at General Insurance Services?
- Summary
As a Group Benefits Client Service Advisor, you will be instrumental in assisting with managing client relationships and delivering outstanding customer service. Reporting to the Client Services Manager, your core skills in communication, attention to detail, and organizational abilities will ensure effective collaboration with sales teams and coworkers. to support our mission to provide tailored benefits solutions, fostering long-term client satisfaction and loyalty.
- Responsibilities:
- Ensure customer satisfaction, growth, and retention of business by providing top quality service and problem solving.
- Work closely with HRIS system.
- Process new and renewal group business to companies for quoting and policy renewal.
- Correspond with company personnel, clients, and Advisor to ensure accuracy and policy continuity.
- Complete agent and agency contracting paperwork for new carriers within a timely manner and resolve any licensing, contracting or commission issues with carriers.
Requirements:
-Possession of Indiana Life and Health agent's license or ability to obtain license within a timely manner.
- Associate or Bachelor degree or equivalent business experience is required.
- Strong organizational skills with the ability to prioritize tasks and meet deadlines
- Excellent communication skills, both written and verbal, with the ability to effectively communicate complex information to customers
- Ability to proficiently utilize in-house software and Microsoft word programs.
- Ability to access and utilize company websites.
- Ability to work independently and as part of a team in a fast-paced environment
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- working with medical, dental or vision insurance: 1 year (Preferred)
Work Location: In person
Salary : $18 - $21