Patient Access Representative-part time

Part -time position: The Patient Access Representative registers patients for treatment in the outpatient setting or for
admission to the hospital, ensuring that all policies and procedures are observed. Staff performs data
entry regarding demographics and insurance into the electronic health record along with verification of
insurance benefits and financial explanations, as indicated. Staff is often the first point of contact for our
patients and therefore must represent Pershing Health System with the highest standard of customer
service, abiding by the Standards of Excellence.

Duties/Responsibilities:

• Interviews in-coming patients for medical and/or hospital care to obtain demographic information,
  insurance information, orders for treatment and related information and consents. Assures proper
  identification of patient upon registration, to ensure accuracy and patient safety.
• Records patient demographic information into the electronic registration system and verifies
  insurance coverage.
• Utilizes critical thinking skills to assess and respond to a variety of situations, anticipating patient’s
  needs and being able to respond to them.
• Ensures positive patient experience by displaying positive customer service skills.
• Attention to detail is essential to ensure accurate medical record.
• Able to understand, articulate and enforce hospital compliance with Medicare Secondary Payer
  (MSP), HIPAA Privacy standards, Patient Bill of Rights and Responsibilities, Consent to treat, EMTALA,
  state and CMS (Medicare) requirements.
• Advises patients and families of financial assistance availability and refers to billing and/or collections
  departments, as appropriate.
• Provides clerical support to the patient access department, including data entry, collection and
  processing of payments, filing and organizing provider paper orders and maintaining daily deposit
  payment log.
• Provides administrative support such as answering telephones, routing calls, talking messages,
  confirming appointments with patients, receives and directs visitors, confirms services needed by
  patient and orients patient to specific department for medical procedures.
• Follows established departmental policies, procedures and objectives, quality improvement
  objectives, and safety, environmental, and/or infection control standards.
• Ability to work in a continuous state of alertness and in a safe manner is an essential function of the
  job.
• This position is deemed a safety sensitive position.
• Performs other related duties as assigned. Adheres to the Standards of Excellence.

Part time position