Service Support Specialist

Unlock Your Potential as a Service Support Specialist! 

Position Summary: 

Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments. 

Essential Functions: 

Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data. 

Office Maven: Handle clerical duties like scanning, filing, and managing daily mail. 

Customer Champion: Welcome and guide customers in tagging their equipment for repairs. 

Logistics Pro: Manage UPS shipments, ensuring accuracy and proper documentation. 

Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders. 

Safety Advocate: Prioritize safety and follow our accident prevention procedures. 

Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager. 

Responsibilities of the Position: 

Team Player: This is a non-supervisory role, reporting to the Branch Manager. 

Decision Influencer: Your actions can impact people, finances, and our organization's reputation. 

Minimum Qualifications: 

Educational Foundation: High School diploma or its equivalent. 

Experience Insight: Two years of education and/or experience in a related field. 

Exceptional Communicator: Strong customer service, communication, and problem-solving skills. 

Clean Slate: Successful completion of a pre-employment drug screen and criminal background check. 

Safety-First Attitude: Prioritize safety in all you do. 

Self-Motivated and Organized: Excel at working independently with minimal supervision. 

Physical Demands: 

Office Oasis: Primarily, work in a typical office environment. 

Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed. 

Balanced Posture: A mix of sitting, walking, and standing throughout your day. 

Tech-Savvy: Comfortably operate computers and office equipment. 

Ready to unlock your potential as a Service Support Specialist? Join our team, where your dedication and skills make all the difference. Apply now and be part of something exceptional!  

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