Collection Representative - 100% Remote

Job description

Looking to join a rewarding team? Are you self-motivated, love problem solving, and confident in what you do? Are you money-driven and like the potential of uncapped earnings? If so, we're looking for you!

General Revenue Corporation (GRC), located in Mason, Ohio, is one of the largest and most successful college and university debt collection agencies. We are seeking career-minded and highly motivated customer service-oriented professionals to join our REMOTE collection's team. Our collectors have been providing collection services in the higher education and financial industry for almost 40 years!

We value our employees and are proud to offer:

• REWARDING BONUS INCENTIVES - One of the highest in the industry!
• HIGH RETENTION rate in a high-demand field - Join our team & build a lasting career for you and your family.
• NO WEEKENDS!! Enjoy the flexibility of a Monday-Friday schedule.
• UNCAPPED commissions: Tiered bonus structure. You control 100% of what YOU make!
• TOP EARNERS make > $5-9K a month in bonuses in addition to hourly base. Avg. 80,000K /year
• AVG. COLLECTORS make > $2K a month in bonuses in addition to their hourly base.
• $600 SIGNING BONUS!
• Monthly contests with cash and prizes awarded!
• CAREER & LEADERSHIP DEVELOPMENT - GRC has been named Training Top 125 Award from Training Magazine.

Training Information

• Top Notch Paid Training – Learn what it takes to be successful in collections & be one of the best in the financial industry!
• Collectors will be in training on-line Monday, 10/11 - Friday, 10/22, 9:00am - 5:30pm EST.
• Equipment will be shipped to your home address prior to training class.

Responsibilities

• Must have 2-3 Years collections experience.
• Provide outstanding customer service (inbound/outbound calling)
• Educate & motivate customers through the collections process & available payment options
• Establish rapport with customers & discuss sensitive financial solutions

Qualifications

• Professional communication, persuasion & outstanding customer service
• Ability to work independently
• Ability to perform data entry using multiple computer databases
• High integrity and result-oriented work ethic

Requirements

• High School Diploma or Equivalent
• Basic data-entry, keyboarding skills.
• Customer Service or Sales Experience
• Must be able to pass a background check

About Us

General Revenue Corporation is the recognized industry leader in student receivables collections with a 39-year history working on behalf of higher education clients, including public and private colleges and universities, community colleges, private sector institutions, publicly traded education companies, and the state attorney general. We are guided by the philosophy of valuing our clients, customers and our employees by treating each person with respect, humility and honesty during every interaction.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

NOTE: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Job Type: Full-time

Job Type: Full-time

Pay: up to $15.00 per hour

COVID-19 considerations: GRC follows the CDC & Federal/State guidelines for social distancing and will remain six (6) feet apart while working. We provide proper PPE - facial masks, & hand sanitizer throughout the building. We also have a cleaning crew that cleans and sanitize three (3) times per day.

Experience

• 4 year(s): Collection Service Representative: I interact with members on a daily basis. This is a high volume in-bound / outbound call center. I respond to and resolve member questions, issues, and/ or complaints they might have while maintaining a positive and professional attitude.

Behaviors

• Loyal: Shows firm and constant support to a cause
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)