What We Do

General Stamping & Metalworks is a leading supplier of stampings and assemblies to the North American solar power industry, which is forecasting another decade of double-digit growth. In addition, we are a key supplier to market leaders in a diverse set of industries including outdoor power equipment, agricultural and construction equipment, recreational vehicles and industrial trucks.

GSM has been in business since 1922, and we realize that our employees spend a large portion of their lives working; therefore, we have invested in the finest facility and grounds in the fabricating industry. We also invest in state-of-the-art equipment, technology, and in our greatest resource, our employees.

What Makes Us Different

GSM is proud of our diverse, welcoming workforce, and we make every effort and investment to ensure their success and provide a path to build better lives. We offer:

• Excellent wages
• Tuition reimbursement program
• Cafeteria
• Fully equipped fitness center
• Locker rooms with showers
• Air-conditioned welding department
• Employee wellness initiatives (on-site flu vaccination, wellness care, and EAP resources)
• Comprehensive health, dental, vision, life, and disability benefits
• 401(K) Contribution & match after 1 year of service
• Holiday pay, and vacation accrual that starts on the date of hire
• Advancement opportunities only a growing company can provide

General Stamping & Metalworks is committed to aggressively pursuing growth through unparalleled customer service and business development. This position supports that effort through the proficient execution of all transactional interactions between customers, prospects and GSM.

Organizational Relationships and Authority

The Customer Development Specialist reports directly to the Inside Sales Manager and collaborates with the all GSM team members to achieve Sales Goals and improve customer experiences. There are no direct reports to this position.

Key Responsibilities and Purpose

The primary responsibility of the Customer Development Specialist is to support sales efforts by:

• Entering customer orders and releases that reflect the correct price and the correct due date
• Uploading forecasts, creating reports and analyzing data so GSM understands its Sales Pipeline
• Setting up requests for quotes (RFQ) for the estimating process and completing estimates at a beginner level through the use of automated tools and defined processes
• Monitoring portal for opportunities to process requests for quote, engineering changes, schedule changes, completing customer surveys or updating compliance information (i.e. ROHs, REACH, certificate or origin), and all other customer related documents
• Delivering efficient customer service by responding daily to customer inquiries and needs including but not limited to, order changes, order or RFQ status, quality issues, developing reports, attending virtual and live meetings, participating in technical reviews, managing cases, calculating impact of changes.
• Assisting to create defined processes and participating in improvement initiatives
• Demonstrating curiosity by following up with customers on quote submissions or to uncover needs and opportunities; then collecting, analyzing and prioritizing actions
• Involving the right resource at the right time to address customer needs
• Preparing for meetings conducting tours
• Developing and maintaining situational contract templates used in the customer onboarding process
• Onboarding new customers using a defined process
• Updating CRM database information to optimize it’s worth

Job Demands and Expectations

The Customer Development Specialist exemplifies the GSM’s Core Values of People, Service, Teamwork, Accountability, Integrity and Curiosity and its vision “to become the most trusted supplier of fabricated metal parts and assemblies in North America”. Therefore, this position requires this employee to interact professionally at all times.

All management personnel are expected to update job knowledge on an ongoing basis by identifying and participating in functionally related educational opportunities, reading professional publications, reporting key learnings to the GSM Team, maintaining networks to the benefit of the company, and participating in professional organizations where indicated or requested.

Qualifications and Competencies

To perform this job successfully, an individual must possess a strong ability to be attentive to detail, results driven, and the ability to keep accurate records. They must possess excellent interpersonal skills as well as the ability to produce written documents that are free of spelling, punctuation and grammatical errors.

The Customer Development Specialist must maintain an optimistic or neutral attitude in helping the customer reach important goals without sacrificing GSM’s profitability. In addition, they must maintain the strictest confidence regarding all issues and information regarding the company’s owner, its operations and employees, financial matters, and personal matters of which the employee may become aware in the course of their work.

Due to the intense communication component of this position, the individual will also develop and maintain competency with the following programs and Office equipment:

• Microsoft Office Suite
• Laptop, tablet and/or desktop computer
• Phone, fax, scanner, copier
• ERP and CRM, Estimating systems
• Reads blueprints

General Competencies

• Dependability: Follows the direction of the supervisor and provides accountability for performance of key responsibilities: takes responsibility for own actions; keeps commitments; commits time necessary to reach goals; meets deadlines or notifies appropriate person with an alternate plan.
• Sales Influence: Ability to persuade and influence others both outside and within the organization toward the company’s goals; understands motivating factors in the buy/sell paradigm; frames all propositions from “buyer’s perspective” and “sellers perspective”; and maintains ethical boundaries all financial dealings.
• Analytical Problem Solving: Must have strong analytical and higher-order reasoning abilities; proficient computer and math skills; ability to use creative talents and skills to solve problems at the root cause level; develops solutions that work; works committedly with others to solve problems and resolve situations.
• Attendance/Punctuality: Is consistently at work and on time; Covers work responsibilities when absent. Arrives at meetings and appointments prepared and on time.
• Employee Relations: Manages difficult or emotional situations using good communication skills; responds promptly and effectively to employee questions and needs; solicits employee feedback to improve responsiveness and initiatives; responds to requests for information and assistance in a supportive and enthusiastic manner; meets commitments.
• Oral Presentations: Makes full use of audio-visual technologies and programs to develop clear, engaging and persuasive presentations.
• Listening Skills: Listens carefully to the input of others and gets clarification before generating conclusions; responds thoughtfully and non-defensively to questions;
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar, varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Accuracy: Provides accurate, relevant and timely reports free of errors and ambiguities; routinely provides proper documentation of assumptions used to formulate forecasts and planning materials

Education

• Bachelor’s degree (preferred)

Experience

• Minimum of 2 year in a customer service role (Preferred)
• Reading blue prints of metal fabricated (or similar) product

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Open office, cubicle, individual or shared office

Physical Demands

While performing the duties of this Job, the employee is regularly or occasionally required to meet the following physical demands:

• Able to speak clearly and understandably, with a pleasant tone of voice and manner
• Ability to hear within a range that enables normal telephone communication
• Able to see a computer screen within reasonable reading distance without strain
• Able to type at a keyboard without discomfort most of the working day
• Able to ambulate around the office environment and manufacturing floor comfortably in order to fulfill tasks required in various offices and departments
• Abel to travel beyond the office environment by private jet, commercial air, automobile without undue stress or discomfort