What are the responsibilities and job description for the Customer Service Representative II position at General Tool, Inc.?
Job Description
Customer Service Representative II
General Tool is a privately-owned diamond tool manufacturing company headquartered in Irvine, California. Since the company was established in 1984, our goal has been to provide high-quality diamond tools and the best customer service in the industry. By making a strong commitment to innovation, manufacturing and service, General Tool sets a high standard for the OEM diamond tool industry. General Tool manufactures diamond blades and core bits primarily for the construction, stone and mining industries. Products from General Tool cuts and grind a variety of surfaces, including brick, mortar, concrete, granite, engineered stone, tile and glass.
Job position Summary:
The Customer Service Representative II is a mid-level class position that is assigned a full range of duties. This position requires performing routine customer service work, providing external/internal support for both their team and Sales Representatives, utilizing initiative and good independent judgement, as well as receiving and responding to customers’ needs, emails, and/or phone calls. Problem solving abilities and world class customer service and communications are at the forefront of this position.
Responsibilities & Duties:
Serious career-oriented candidates - if you have the drive, the energy, and want to work for an exciting company, and think you can take on the challenges, we would love to hear from you!
Company Description
General Tool is a privately-owned diamond tool manufacturing company headquartered in Irvine, California. Since the company was established in 1984, our goal has been to provide high-quality diamond tools and the best customer service in the industry. By making a strong commitment to innovation, manufacturing and service; General Tool sets a high standard for the OEM diamond tool industry.
General Tool is a privately-owned diamond tool manufacturing company headquartered in Irvine, California. Since the company was established in 1984, our goal has been to provide high-quality diamond tools and the best customer service in the industry. By making a strong commitment to innovation, manufacturing and service; General Tool sets a high standard for the OEM diamond tool industry.
Customer Service Representative II
General Tool is a privately-owned diamond tool manufacturing company headquartered in Irvine, California. Since the company was established in 1984, our goal has been to provide high-quality diamond tools and the best customer service in the industry. By making a strong commitment to innovation, manufacturing and service, General Tool sets a high standard for the OEM diamond tool industry. General Tool manufactures diamond blades and core bits primarily for the construction, stone and mining industries. Products from General Tool cuts and grind a variety of surfaces, including brick, mortar, concrete, granite, engineered stone, tile and glass.
Job position Summary:
The Customer Service Representative II is a mid-level class position that is assigned a full range of duties. This position requires performing routine customer service work, providing external/internal support for both their team and Sales Representatives, utilizing initiative and good independent judgement, as well as receiving and responding to customers’ needs, emails, and/or phone calls. Problem solving abilities and world class customer service and communications are at the forefront of this position.
Responsibilities & Duties:
- Accepts new knowledge and tactics to help answer customers’ concerns and/or questions.
- Manages medium to large amounts of accounts.
- Familiar with entering customers’ orders with the correct information into PMIS/SAP.
- Assisting CSR I with any questions or guidance – training purposes.
- Learning and maintaining knowledge of products – old, new, and/or current products and applications.
- Performs the full range of customer service duties along with working in a team environment.
- Accurately operate, record, and submit customers’ orders through SAP.
- Managing and communicating packaging and design requirements with the Marketing Department.
- Effectively responding to customers in a timely manner via email and phone calls.
- Assigned additional duties as necessary.
- Minimum of 1- 2 years of relevant work experience (required).
- Must be fluent in written and spoken English.
- Must be able to construct well written, clear, concise, professional emails.
- Familiar with PMIS/SAP including Microsoft Office (required).
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritize, and manage time effectively.
- Extremely detail-oriented and effective proven problem solver.
- At least 18 years of age and authorized to work in the US.
- High School Diploma/GED required.
- Must know basic mathematics, metrics and measures.
- Be an effective, enthusiastic, communicator.
- Must be energetic, punctual, professional, and have drive to push the envelope every day.
- Must be able to lift, pull or push up to 20lbs to carry products to customers
- Ability to work and sustain attention with distractions and/or interruptions.
- Ability to interact appropriately with a variety of individuals including customers/clients.
- Ability to deal with people under adverse circumstances.
Serious career-oriented candidates - if you have the drive, the energy, and want to work for an exciting company, and think you can take on the challenges, we would love to hear from you!
Company Description
General Tool is a privately-owned diamond tool manufacturing company headquartered in Irvine, California. Since the company was established in 1984, our goal has been to provide high-quality diamond tools and the best customer service in the industry. By making a strong commitment to innovation, manufacturing and service; General Tool sets a high standard for the OEM diamond tool industry.
General Tool is a privately-owned diamond tool manufacturing company headquartered in Irvine, California. Since the company was established in 1984, our goal has been to provide high-quality diamond tools and the best customer service in the industry. By making a strong commitment to innovation, manufacturing and service; General Tool sets a high standard for the OEM diamond tool industry.
