Inside Sales Representative - Industrial Division

General Tool, Inc.

General Tool is a privately-owned diamond tool manufacturing company headquartered in Irvine, California. Since the company was established in 1984, our goal has been to provide high-quality diamond tools and the best customer service in the industry. By making a strong commitment to innovation, manufacturing and service, General Tool sets a high standard for the OEM diamond tool industry for all other companies to follow. General Tool manufactures diamond blades and core bits primarily for the construction, stone and mining industries. Products from General Tool cut and grind a variety of surfaces, including brick, mortar, concrete, granite, engineered stone, tile and glass.

Inside Sales Representative – Industrial Division

As General Tool is constantly evolving, expanding, and growing, and due to the demands of our overall customer base, we need a professional Inside Sales Representative within our Industrial Team.  This position requires knowledge in the wide range of diamond tools used within the Industrial industry, as well as their respected applications.  This candidate must be very detailed, goal oriented, have fantastic problem-solving skills, and can position themselves as a skilled professional amongst their peers and professional community.  This candidate must also be an effective communicator both on the phone and through written expressions, with sound judgement and knowledge.  This candidate must also be an effective bilingual communicator in Spanish (read, write, speak) to be able to convey details of products to the Spanish speaking community as well.  If you are up to the challenge, and up to the success of growing with a strong reputable company, we would like to speak with you.

Responsibilities & Duties:

• Accepts new knowledge and tactics to help answer customers’ concerns and/or questions.
• The capability to handle medium-to-large amounts of accounts.
• Familiar with ERP systems (SAP experience is a plus).
• Assist CSRs to address and resolve any customer situations promptly.
• Learning and maintaining knowledge of products- old, new, and / or current products and applications.
• Ability to perform a full range of sales responsibilities independently and / or in a team environment.
• Meet proposed goals, quotas, and forecasted sales expectations.
• Effectively responding to customers in a timely manner via email and phone calls.
• Order entry, RMA generation, generation of quotes, freight knowledge, and the ability to close the deals.
• Assigned additional duties as necessary.

Requirements & Skills:

• Minimum of 1- 2 years of relevant work experience (required).
• Must be fluent and bilingual in written and spoken English and Spanish to understand and comprehend our customer base.
• Must be able to construct well written, clear, concise, professional emails in both English and Spanish (required).
• Familiar with SAP including Microsoft Office (required).
• Strong phone contact handling skills and active listening.
• Ability to multi-task, prioritize, and manage time effectively.
• Extremely detail-oriented, positive, and effective proven problem solver.
• At least 18 years of age and authorized to work in the US.
• High School Diploma / GED required.
• Must know basic mathematics, metrics and measures.
• Supply chain management knowledge.
• Be an effective, enthusiastic, communicator.
• A/R collection and reconciliation.
• Must be energetic, punctual, professional, and have a drive to push the envelope every day.

Physical and Mental Requirements:

• Must be able to lift, pull or push up to 40lbs to carry products to customers.
• Ability to work and sustain attention with distractions and/or interruptions.
• Ability to interact appropriately with a variety of individuals including customers/clients.
• Ability to deal with people under adverse circumstances.

Benefits:

Included after introductory period:

• 401k match
• Paid holidays
• Paid sick days
• 100% Company paid health benefits for employee

Serious career-oriented candidates - if you have the drive, the energy, and want to work for an exciting company, and think you can take on the challenges, we would love to hear from you!