What are the responsibilities and job description for the Dispatcher/Customer Service position at General Towing & Recovery llc?
Job Overview
We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will be responsible for managing inquiries related to freight and transportation planning, utilizing various software tools to ensure efficient communication and resolution of issues.
Duties
- Respond to customer inquiries via phone and email with a focus on delivering outstanding service.
- Analyze customer needs and provide accurate information regarding freight and supply chain processes.
- Communicate effectively with clients to resolve issues, ensuring a positive customer experience.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Collaborate with internal teams to facilitate transportation planning and logistics solutions.
- Monitor GPS tracking systems to provide real-time updates on shipment status.
- Uphold company policies and procedures while ensuring compliance with industry standards.
Qualifications
- Strong phone etiquette with excellent verbal communication skills.
- Proficiency in analyzing data and typing accurately for documentation purposes.
- Familiarity with freight operations and supply chain management is preferred.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills with the ability to think critically under pressure.
- A commitment to providing exceptional customer service and support.
Join our team as a Customer Service Representative where you can make a meaningful impact while developing your career in the transportation industry!
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Ability to Commute:
- Mount Morris, MI 48458 (Required)
Ability to Relocate:
- Mount Morris, MI 48458: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $17