What are the responsibilities and job description for the CUSTOMER SERVICE CLERK position at General Trading Co.?
General Trading is looking for an experienced Customer Service Clerk to work in the Carlstadt, NJ facility
Job Description : The Customer Service Clerk is responsible for providing customers with information and resolving issues that the customers may have with product, delivery issues, or application issues. This position required a good knowledge of the customer service policies and procedure set by company and the daily inner-workings of the company as a whole in order to assist and resolve customer issue. Problem solving, patience, communication, follow-through, and prioritizing are all essential skills of the Customer Service Clerk position.
Functions :
- Handle inquiries and complaints from customers / drivers. Follow-up on information.
- Maintain and update Customer information file.
- Accurately set up new customers in system,
- Follow-up on all new customers' first order.
Requirements :
Benefits :
