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Product Implementation Specialist

Generali Global Assistance
San Diego, CA Full Time
POSTED ON 1/19/2025
AVAILABLE BEFORE 4/18/2025

Career Opportunities with Generali Global Assistance

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The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making a real difference in the lives of our clients. As an organization, we pride ourselves on offering white glove service while being mindful of corporate responsibility and our environmental footprint.

Employees enjoy a plethora of benefits to include :

  • A diverse, inclusive, professional work environment
  • Company match on 401(k)
  • Competitive Paid Time Off policy
  • Generous Employer contribution for health, dental, and vision insurance
  • Company paid short-term and long-term disability insurance
  • Paid Maternity and Paternity Leave
  • Employee Assistance program
  • Wellness programs
  • Fun employee and company events
  • Discounts on travel insurance

Pay Range : $75,000.00 - $85,000.00

Who are we?

Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following :

  • CSA : US travel insurance brand for retail and lodging partners.
  • Generali Global Assistance (GGA) : The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products.
  • GMMI : the industry standard for global medical cost containment and medical risk management solutions.
  • Iris, Powered by Generali : identity and digital protection solution.
  • Trip Mate : US travel insurance brand for tour operator, cruise, and airline partners.
  • What you’ll be doing.

    Job Summary :

    The Product Implementation Specialist’s primary responsibility will be to ensure the technical setup and reporting of Generali Global Assistance’s portfolio of travel insurance programs within the long and short-term product goals. This position is responsible for assisting the evolution of Generali Global Assistance’s product line life cycle including new product concept testing, implementation, and expiration. This role reports to the Chief Commercial Officer.

    Principal Duties and Responsibilities :

  • Be an expert in the producer and product setup of Generali Global Assistance’s current internal operating system TIPS
  • Create complicated pricing sheets in Excel
  • Troubleshoot technical challenges in product, reporting, and fulfillment and advise programming team on how to solve; work collaboratively with other departments to develop short- and long-term solutions
  • Test potential product and fulfillment solutions within TIPS Test and on test producers, and implement technical solutions upon completion
  • Provide XML specs for business partners as needed
  • Support Business Excellence and Reconciliation on retroactive changes made to large numbers of policies
  • Policy entry in order to validate product performance
  • Participate in team discussions to develop solutions for product design and future implementation challenges to meet the needs of new and existing business partners
  • Test new product concepts within TIPS and provide feedback to departments on functionality and potential solutions
  • Set up new products into TIPS, perform preliminary quality assurance testing on accuracy of product design, coverages, and rates, and coordinate with appropriate departments on complete end-to-end testing of products and rates
  • Set up fulfillment within TIPS and perform preliminary testing of functionality and accuracy
  • Create lines of business within TIPS as needed
  • Ensure that production bonuses are being properly accrued for in TIPS
  • Set up purchase page specifications and affiliate links
  • Create product pop-up notes as needed
  • Set up new partners into TIPS onto appropriate products, commission models, and lines of business
  • Inactivate partners and affiliate links
  • Coordinate with Accounting on retroactive commissions due to software companies and other booking platforms
  • Coordinate with Compliance Department in order to align product collateral to coverage setup on product install
  • Test products for compliance with underwriting guidelines
  • Required / Desired Knowledge, Experiences and Skills :

    Requirements :

  • 2-4 years of insurance experience in product implementation required
  • Demonstrated problem-solving, analytical, and organizational skills
  • Excellent verbal and written communication skills
  • Demonstrated ability to work collaboratively and effectively with all levels within an organization
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Advanced working knowledge of Microsoft Excel is required
  • Working knowledge of XML and SQL is required
  • Preferred :

  • Experience within the travel insurance industry and / or regulated industry
  • Education / Certifications :

    Requirements :

  • High School Diploma or Equivalent (GED) required.
  • Preferred :

  • Bachelor's degree (B. A.) from four-year college or university
  • Where you’ll be doing it.

    This is a hybrid role based out of our San Diego office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week.

    When you’ll be doing it.

    While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8 : 00am-5 : 00pm). Occasional overtime may be required according to business need.

    Apply today to begin your next chapter.

    Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive, and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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    Salary : $75,000 - $85,000

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