What are the responsibilities and job description for the Customer Experience Specialist - Full Time position at Generation Tux?
Description
LOCATION: Louisville, KY - In-Office
REPORTS TO: Inbound Call Center Manager
TYPE: Part Time, Hourly, Non-Exempt
*This position is onsite at our Louisville KY office*
Generation Tux is an online tuxedo and suit rental platform founded by menswear legend, George Zimmer. George created the company in 2014 to provide high-quality tuxedo and suit rentals, competitively priced, and in the most convenient way possible -- shipped directly to your door. Generation Tux is a growth-stage startup, and we need your help taking our growth to the next level.
Generation Tux is currently looking for a motivated self-starter to join our Customer Service team. Applicants should be reliable, hard-working, detail-oriented, and be able to problem-solve. A typical day includes regular contact with customers by phone and email as well as other office duties as assigned. We strive to have a strong, corporate culture that stresses communication and high-level execution.
What we offer our Customer Service Representatives:
- Paid training
- Leadership guidance to ensure your success
- A diverse and inclusive workplace
What we are looking for in our Customer Service Representatives:
- Skilled customer service representative with the ability to answer customers by phone, email, and social media platforms
- Dependability
- Computer skills
- Multitasking and organization skills
- A strong desire to help and be empathetic to customer needs
Requirements
- Excellent written and oral communication skills in English
- 2 years working in customer service (in person or virtually)
- Ability to remain calm under pressure
- Ability and knowledge using computers and various platforms(email, chat, social media) to answer customer needs
Schedules Available
Evening and Weekend coverage needed. Hours of operation Monday through Friday are 9:30 to 9:00 and Saturday/Sunday 9:30 to 6:00.
Posting Statement
At Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, and respect.
Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Generation Tux does not accept unsolicited headhunter and agency resumes. Generation Tux will not pay any third-party agency or company that does not have a signed agreement with Generation Tux.
