HOSPITAL LIASION

JOB SUMMARY: The Hospital Liaison (HL) seeks new business opportunities by contacting and developing relationships within the community and referral sources. Responsible for the marketing of the hospitals and Outpatient Clinics. Generates referrals from the community and works to convert referrals to admissions and maintain full census. Participates with planning, organizing, and executing the Business Departmental plan and marketing strategies. Represents GBH Hospital System in a professional manner to families and to the public who are looking for psychiatric and chemical dependency services. The Position is a direct representation of the hospital and direct line of communication to and from the hospital from the community.

QUALIFICATIONS:

2 years’ experience in Behavioral Health OR Bachelor’s degree preferred

Marketing/sales skill expertise required

Behavioral Healthcare experience preferred

KEY RESPONSIBILITIES/JOB ACCOUNTABILITIES:

• The HOSPITAL LIAISON position is a remote-hybrid position and will be required to travel 90% of the time, which will involve traveling to multiple locations a day and covering a territory in multiple Counties across Ohio, and into PA and WV.
• The HOSPITAL LIAISON position will be responsible for building relationships in the communities with key stake holders whose patient base utilizes or has the potential to utilize our IP/OP services. Relationship building incudes but is not limited to:

o Frequent in person calls & timely submission of marketing activities

o Setting up educations, luncheons, tours, and meetings

o Email communications and updates.

o Making and responding to telephone calls.

• The HOSPITAL LIAISON position will be responsible for assisting with issues/concerns brought forth by external stake holds and working to resolve them. This may include traveling to their sight, contacting them by phone/email, and working with internal departments to resolve everything to a satisfactory conclusion
• The HOSPITAL LIAISON position is responsible for representing GBH’s partnership and involvement in the community including but not limited to:

o Involvement in community coalitions o Involvement in community events, representing GBH with a table including collateral on our services.

o Involvement with local MH and Addiction Boards, the Area Agency on Aging, and any other County or City Agencies who align with our mission to support MH and Addiction Treatment in the community.

The HOSPITAL LIAISON position:

• will be required to be accessible to internal/external stake holds by phone and email M-F business hours at a minimum;
• will be efficient with basic computer programs including but not limited to Word, Excel and Outlook, as well as being trained on hospital computer systems and entering any documentation in a timely fashion;
• must possess excellent written and verbal communication skills;
• must be comfortable with public speaking;
• will be responsible for assisting with Business Development Growth Plans and generating new business based on quarterly goals;
• will be responsible for being aware of the current hospital and outpatient census and generating community referrals to meet minimum census requirements;
• will be expected to work some weekend hours and some evening hours as required;
• will be aware of their territory performance and be able to analyze to build a plan in conjunction with corporate goals. ADDITIONAL SKILLS/QUALIFICATIONS: Ambitious and enthusiastic individual who is self-motivated and determined to exceed budgeted census. Strong organizational, prioritizing, and analytical skills.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Youngstown, OH 44505