What are the responsibilities and job description for the Office Coordinator-Clinic position at Generations Behavioral Health?

Job Description

Salary :

Job Title : Office Coordinator

Location : Generations Behavioral Health Clinic (Youngstown)

Reports to : Office Manager

Job Overview :

Generations Behavioral Health is seeking a highly organized, detail-oriented Office Coordinator to manage the day-to-day administrative operations of our behavioral health clinic. The ideal candidate will have experience working in a healthcare setting, possess excellent communication skills, and be passionate about supporting the needs of both our clients and staff. As the Office Coordinator, you will play a key role in maintaining smooth office operations, supporting clinical staff, and ensuring a positive experience for clients.

Key Responsibilities :

Reception & Client Interaction : Greet clients, schedule appointments, and manage patient check-in / check-out processes. Provide a warm and welcoming environment for all visitors and clients.
Administrative Support : Perform general office duties including answering phones, managing emails, filing, and handling correspondence. Assist with billing, insurance verification, and record-keeping.
Scheduling : Coordinate appointments for clients, ensuring availability for providers and facilitating efficient office flow. Send reminders for upcoming appointments.
Data Entry & Record Management : Maintain accurate client files, including intake forms, treatment plans, and progress notes, in accordance with HIPAA and other regulatory requirements.
Insurance & Billing Support : Assist with processing insurance claims, verifying benefits, and handling billing inquiries. Work closely with clinical staff to ensure accurate billing and documentation.
Supplies & Inventory Management : Monitor office supplies and ensure that the clinic is stocked with necessary materials. Order and maintain inventory as needed.
Team Coordination : Assist clinical staff with administrative tasks, maintain communication between office personnel, therapists, and clients, and support the overall operations of the clinic.
Compliance & Policies : Ensure adherence to clinic policies and procedures, as well as state and federal regulations. Support audit preparations and ensure confidentiality of patient records.

Qualifications :

High school diploma or equivalent required; associate's or bachelors degree in business, healthcare administration, or related field preferred.

At least 1-2 years of experience in an administrative role, preferably in a healthcare or behavioral health setting.

Knowledge of medical office procedures, including scheduling, client intake, and billing (experience with behavioral health or mental health services is a plus).

Familiarity with HIPAA regulations and commitment to maintaining patient confidentiality.

Strong organizational and time-management skills with the ability to manage multiple tasks and prioritize effectively.

Excellent communication and interpersonal skills, with the ability to work with diverse populations, including clients with behavioral health concerns.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook), and experience with electronic health record (EHR) systems preferred.

Ability to maintain a calm, professional demeanor in a fast-paced, sometimes emotionally challenging environment.

Working Conditions :

Full-time position, Monday through Friday. Occasional evening hours may be required.

On-site role at the clinics location.

Competitive salary and benefits package, including healthcare coverage, paid time off, and retirement plan options.

Salary Range : $18.27- 21.64

About Generations Behavioral Health :

At Generations Behavioral Health, we are dedicated to providing compassionate, high-quality care to individuals and families navigating mental health and substance use challenges. Our team of experienced professionals is committed to supporting our clients in their journey toward wellness, and we are looking for someone who shares our values and commitment to improving lives.

If you're organized, proactive, and eager to make a difference, we encourage you to apply for the Office Coordinator position at Generations Behavioral Health!

Salary : $18 - $22

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