What are the responsibilities and job description for the Front Office Crew position at Generator Hostels?
FRONT OFFICE CREW – PARIS
At Generator hostels we are obsessed in delivering outstanding service through a personal touch. As a Front Office Crew Member, you must be part of ensuring that the Front Office department is run smoothly ensuring that there is a relentless desire to “wow” our customers at every opportunity, ensuring that customers’ needs are exceeded.
WHO ARE WE
Generator is on a journey. Appropriate, given that we're a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.
No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Office Crew for Generator Paris.
Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.
BEING YOURSELF is the key to bringing the Generator story and brand to life.
ABOUT GENERATOR PARIS
Hip galleries. Boutique shops. Pastoral cafés. Canal St. Martin in the 10th Arrondissement is everything you’d expect from the French capital, but with more than its fair share of contemporary cool.
Standing opposite Oscar Niemeyer’s iconic French Communist Headquarters, Generator Paris is just a few steps from Canal Saint-Martin and Buttes-Chaumont Park and only a 15-minute stroll from Gare du Nord train station. With a welcoming mix of cinematic design, rich colours, a sparkling reception and several unique social spaces to suit your mood, you’ll feel like you’re on the set of a Parisian art-house movie.
On the hostel’s ground floor you'll find Café Fabien with its canteen and conservatory overlooking the garden. A curved staircase leads down to the vaulted ceilings of Le Club, inspired by the Paris Metro. Head up to the 9th floor to discover Khayma Rooftop, with a canopy, bar and awe-inspiring views of Sacré-Cœur and Montmartre. Our Paris hostel represents the very best of Paris, all under one roof.
NUTS AND BOLTS OF THE JOB
- Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience
- Know your guests and have a passion for independent travel and the road less travelled
- Demonstrate a passion for delivering outstanding customer service
- Be part of a great team within your department that get Generator and want to be themselves
- Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times
- Know your city, its cafés, bars and restaurants, its art, its music
- Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
- Be Responsible for all cash handling whilst you are on duty
- Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
WHAT’S IN YOUR DNA
YOUR ROCK STAR EXPERIENCE
OUR GLOBAL EMPLOYEE BENEFITS
SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your application in English. If you’ve got questions, get in touch!
Also, check out jobs.staygenerator.com or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.
Join Us and help us achieve our Vision!
Required skills : Other, Fluent in English
