What are the responsibilities and job description for the Receptionist/Scheduler position at Generator Service Center?
Company Description
Generator Service Center specializes in commercial and residential sales, service, and installations of standby generators. As an authorized dealer for Kohler, Generac, Cummins, Briggs & Stratton, we are committed to delivering superior power solutions to ensure uninterrupted living. Our projects are managed by professionals who genuinely care about results, and we offer free quotes and maintenance plans to our customers.
Job description
Generator Service Center is seeking a qualified, professional candidate to join our team in the role of Receptionist/Scheduler. Would you describe yourself as a “go-getter”? Are you organized, motivated, and energetic? If you’re a great communicator with an upbeat attitude, then we would love to meet you!
A strong conversationalist is a must—someone who responds promptly to customer needs and communicates with clarity and confidence. We’re looking for a sharp-minded, quick learner who can retain information, adapt swiftly, and think critically to solve problems on the go. Your responsibilities will vary from day to day, so flexibility and the ability to absorb new information quickly are essential.
We need someone who takes initiative, analyzes challenges, assesses situations with sound judgment, and finds creative solutions to keep the company moving forward. If you thrive in a dynamic environment and enjoy thinking on your feet, we encourage you to apply!
Essential Duties and Responsibilities:
- Customer communication: Answer phone calls, provide customers with information regarding quotes, service callouts and coordinate service needs effectively.
- Organize daily schedules, scheduling and coordination repairs, quotes and jobs for technicians
- Contract, Folder and label management
- Send out maintenance contracts
- Receive and process payments
- Managing and tracking generator installations
- Administrative support to other departments
- Maintaining computerized customer profile information
- Opens service work orders in our operating system and verifies the accuracy of the customer data.