What are the responsibilities and job description for the Software Support Specialist position at Generic Pharmaceutical Distributor?
Job Description
Job Description
Job Description
As a Software Support Specialist, you will serve as the first point of contact for user support inquiries for ERP and EDI issues.
Provide quick and accurate resolutions to common technical issues, including basic application troubleshooting, platform navigation, and account management.
Escalate complex or unresolved issues to the Tier 2 team, ensuring accurate assessment documentation and communication.
Manage and track support tickets through to resolution, maintaining detailed records of interactions.
Proactively monitor and follow up on open support issues to ensure timely resolutions.
Provide exceptional customer service, maintaining a positive and empathetic attitude in all communications.
Requirements :
Previous experience in a customer support or technical support role, preferably technology-driven environment.
Excellent written and verbal communication skills. You will need to interact with and communicate information between non-technical users and developers.
Exceptional Analytical and problem-solving skills.
Interest in learning complex and diverse information and systems quickly in order to provide Tier 1 solutions and identify and document requirements for Tier 2 escalation.
Superb Critical thinking skills with the ability to determine the root cause of complex problems and the best solution
Develop an encyclopedic knowledge of our business processes and the applications that support them
Preferred experience with the following :
Basic understanding of business operations
Support of ERP systems, order processing, and warehouse management systems
Knowledge of different EDI transactions (810, 856, etc) and software
Experience with IBM I and Windows environments
Proficient in software development – Experience in coding software solutions in a database environment
Hands on experience with ASW, DC1, ECS / Delta, FreshService, Bugzilla, SQL a plus
Company Description
We are a generic pharmaceutical distributor based out of the Memphis area since 1987. Our company mission is to consistently deliver cost-effective generic pharmaceuticals while providing unmatched service to our pharmacy and supplier partners.
We are proud to be an Equal Opportunity Employer. We provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Company Description
We are a generic pharmaceutical distributor based out of the Memphis area since 1987. Our company mission is to consistently deliver cost-effective generic pharmaceuticals while providing unmatched service to our pharmacy and supplier partners. We are proud to be an Equal Opportunity Employer. We provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.