What are the responsibilities and job description for the Office Assistant/Customer Service Representative position at GenerX Generators?
Local home standby generator branch is expanding once again. We are in search of a new team member to fill the role of Office Assistant/Customer Service Representative. In this role, you will be integral to delivering outstanding customer support and administrative assistance. Reporting to the Office Manager, you will utilize your core skills in customer service, clerical efficiency, computer literacy, and organizational abilities to manage inquiries and maintain office operations. Your relevant skills in Microsoft Office and data entry will support daily tasks. Join our team to contribute to a positive customer experience and help drive future business.
Responsibilities include but are not limited to:
- Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction.
- Manage and facilitate the appointment scheduling of the SWFL sales team.
- Manage the calling of customers at least 1 day prior to confirming appointments.
- Implement training and knowledge to provide information to customers using company literature and resources to stay up to date on product features.
- Follow procedure after the sale, i.e. Ensure salesman has send new job email, with correct notes, pictures, costs, and pricing. Acquire 10% deposit, N.O.C, boundary survey gets to salesman to turn into permitting.
- Make follow-up phone calls and emails to ensure customer capture.
- Complete all tasks assigned by supervisor.
Job Type: Full-time
Pay: $13.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $13 - $18
