Coordinator of Child Support Enforcement (HELP Program)

DISTINGUISHING FEATURES OF THE CLASS: Supervises and coordinates the work of the support collection staff of a Support Collection Unit. This is an important position involving responsibility for supervising the support collection functions of a local district. This entails establishing and implementing collection procedures and coordinating the collection activities with other support functions. Direct supervision is usually exercised over all personnel of the Unit. The work is performed under the general direction of the Commissioner of Social Services or designee, with wide leeway allowed for carrying out the day to day functions of the position. Does related work, as required.

TYPICAL WORK ACTIVITIES:

Establishes and implements an effective system of controls to determine compliance with Family Court orders for the payment of child support;

Develops procedures for collecting delinquent accounts and enforcing court orders;

May act as the representative of the local district in court proceedings to enforce a child support order;

Oversees and participates in the training of staff in support collection procedures and techniques;

Coordinates the work of the collection unit with that of other units in the agency;

Oversees and participates in the preparation of reports as required;

Supervises the maintenance of necessary records and files.

The above examples of duties are intended only as illustrations of the various types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS: Thorough knowledge of the principles and techniques used in financial investigation and collection; thorough knowledge of office terminology and modern methods used in keeping and checking financial records and reports; good knowledge of Federal and State social service laws, rules and regulations as they apply to child support enforcement; ability to plan, direct and accept responsibility

for the work of others; ability to prepare clear and accurate records and reports;

ability to establish effective working relationships with others.

The physical demands described here are representative of those that must be met

by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools or controls; and reach with hands and arms. The employee is occasionally required to walk, talk and hear.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

MINIMUM QUALIFICATIONS:* EITHER:*

A. Possession of an Associate’s degree or higher in Criminal Justice AND three (3) full-time, paid years of investigation or collection experience involving contact with the public;

OR:

B. Satisfactory completion of a minimum of 62 semester credit hours at a regionally accredited or NYS registered college or university with at least 15 semester credit hours in Criminal Justice AND three (3) full-time, paid years of investigation or collection experience involving contact with the public;

OR:

C. Possession of a high school diploma or an equivalency diploma recognized by the New York State Department of Education and five (5) years of investigation or collection experience involving contact with the public, one year of which must have been in a supervisory capacity;

OR:

D. Any equivalent combination of training and experience as defined by the limits of (A) and (B) above.

NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee.

Special Requirements for appointment: Successful completion of a background investigation will be required prior to appointment.

Non-competitive Class

All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability or marital status.

Job Type: Full-time

Pay: From $28.39 per hour

Expected hours: 37.5 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Loan forgiveness
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Work Location: In person

Salary : $28