Loan servicing specialist

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Salary Range : $19.50 - $22.00 / hr PRIMARY RESPONSIBILITY : The Retail Loan Servicing Specialist is responsible for providing quality customer service to the Bank's Residential Mortgage, Home Equity Lines of Credit, and Consumer Installment loan customers while also performing administrative functions related to the servicing of loans.

This includes, but is not limited to, responding to customer inquiries, monitoring loan delinquencies and administering Subservicer oversight. ESSENTIAL FUNCTIONS :

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Assist with oversight of mortgage loan Subservicer of FNMA & FHLMC sold mortgages; Serve as liaison for servicing related issues with Subservicer to ensure timely resolution;
• Ensure boarding of new loans to Subservicer is timely and accurate; Perform monthly reconciliation of Subservicer escrow activity and invoice.
• Responsible for preparation and submission of monthly and quarterly servicing reports due to Investors, PMI companies, NYS, and other organizations as required.
• Perform escrow responsibilities including escrow analysis and payment distributions on residential mortgages.
• Process collateral release and complete other necessary tasks associated with consumer loan / residential mortgage payoff such as PMI and tax servicing cancellation.
• Perform customer outreach with respect to past due consumer loans; Coordinate with Supervisor and Credit Administration on advanced collection process when necessary.
• Ensure adequate insurance coverage is in place on residential properties, as appropriate.
• Work with external auditor to provide necessary information to complete monthly and quarterly QC audits of residential mortgages.
• Monitor E-Oscar portal and respond to credit report disputes.
• Work with Mortgage department to ensure post-closing trailing documents are properly filed. EDUCATION AND EXPERIENCE : High school education (Associate’s degree preferred) and a minimum of 2 years banking experience, or the equivalent combination of education and experience.
• Excellent customer service skills, strong communication, interpersonal and problem-solving skills.
• Possess knowledge to ensure compliance with applicable laws, regulations, and policies.
• Experience with JHA Silverlake core processing platform is preferred but not required. COMPETENCIES :
• Provide a remarkable client experience. Greet clients with warmth, genuine interest, and a smile.
• Lead by example. Identify current or potential problems, take ownership, and see them through to resolution.
• Act as a unified team. Possess strong interpersonal skills including the ability to proactively communicate with and help others, within and across departments.
• Ability to think critically and solve problems.
• Ability to take initiative and work independently.
• Ability to work effectively in a fast-paced environment.
• Excellent attention to detail; strong organizational and time management skills.
• Proficient in Microsoft Office Suite and other basic computer competencies. WORK ENVIRONMENT : The work environment is indoor and climate controlled office setting.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Genesee Regional Bank is an equal opportunity organization.

We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.

THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AT ANY TIME. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Last updated : 2024-11-23

Salary : $20 - $22