What are the responsibilities and job description for the Director-Guest Services position at Genesis Administrative Services LLC?
Overview
At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.
Responsibilities
The Guest Services Director ensures that our patients / residents have a positive experience, receiving the highest quality of service in a caring and compassionate atmosphere that recognizes the individuals' needs and rights.
- Responsible for the patient / resident satisfaction scores and response rates that result from the customer satisfaction survey within the nursing center
- Collect data and report it to the Quality Improvement Committee on patient / resident satisfaction and customer service activity within the nursing center.
- Resolve patient / residents' concerns working with nursing center staff.
- Train all new and existing staff in the Genesis approach to customer service and the benefits and value of involvement in Guest Services.
- Manage the patient / customer discharge follow-up process.
- Ensure successful transition of new patients / residents into nursing center within 48 hours of admission.
- Confirm that all required patient / customer recreation documentation (Assessments, MDS, Care Plan, Progress Notes, etc.) is completed and up to date.
- Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervising, evaluating, and recognizing volunteers.
Qualifications
Bachelor's degree or higher is preferred. Two (2) years full-time experience in customer service / hospitality is preferred.
Benefits
We also offer several voluntary insurances, such as :
Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.
Posted Salary Range
USD $19.00 - USD $19.00 / Hr.
Salary : $19
