What are the responsibilities and job description for the Customer Success Representative position at Genesis Electrical Services?
About Us
Genesis Electrical Service was founded in 1999. The founder and CEO set out to create a place where people love coming into work every day. Our goal is to be people who are:
Humble: We think about others more than ourselves.
Hungry: We passionately pursue the goal with energy and focus.
Smart: We communicate clearly and effectively.
Description:
In this role, you will be the primary point of contact for our valued customers, ensuring their success with our services. You will build strong relationships, proactively identify their needs, and become a trusted advisor. You will play a key role in driving customer satisfaction, retention, and growth.
Responsibilities:
- Answer inbound customer calls/emails and ensure they are set up for success.
- Provide ongoing support and answer customer questions in a timely and efficient manner.
- Proactively identify and address customer challenges to prevent churn.
- Track customer health and usage metrics, and identify opportunities for upsells.
- Collaborate with internal teams (e.g., electricians, sales, offices admin) to resolve customer issues and ensure their needs are met.
- Gather and analyze customer feedback to identify areas for service improvement.
Qualifications:
- Bachelor's degree in a relevant field (or equivalent experience)
- Minimum 1-2 years of experience in customer service or a related field
- Strong understanding of the customer journey and best practices in customer success
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work independently and as part of a team
- Proactive and self-motivated with a strong work ethic
- Proficiency in customer relationship management (CRM) software and other relevant tools
Benefits:
- Competitive salary and benefits package
- Opportunity to work in a fast-paced and dynamic environment
- Make a real impact on our company's success
- Be part of a collaborative and supportive team
Ready to join a growing company and make a difference? We look forward to hearing from you!
Salary : $16