Operations Site Lead

Operations Site Lead

Philadelphia, PA

(Contract to Permanent Role)

Job Description

As an Operations Site Lead, you will play a pivotal role in overseeing and optimizing all facets of our Client’s site management to drive the company's objectives. This dynamic position requires a detailed oriented and proactive approach as it involves a range of responsibilities including team leadership, ensuring efficient and accurate data collection processes, collaborative problem-solving, effective resources management, and maintaining compliance with data collection protocols and regulations, all within a fast-paced work environment.

Responsibilities

• Ensure operations and data processes are carried out accurately and efficiently
• Conduct performance evaluations and manage the day-to-day operations of the data collection site
• Work closely with internal stakeholders and external service providers to ensure quality fixes, serving as the main point of contact for all parties involved in site operations
• Oversee materials and inventory to align with budgetary constraints
• Identify and raise hardware, software, and IT issues for prompt resolution
• Work proactively to achieve predefined goals and Key Performance Indicators (KPIs)
• Collaborate with cross-functional teams, internal stakeholders, and vendors to enhance workflows, tools, and systems while fostering an open communication environment
• Recruit, train, and manage a high-performing team
• Lead, motivate, and provide ongoing guidance and support to the team to ensure adherence to protocols and standards, all in a time-sensitive setting
• Effectively manage resources to ensure optimal utilization and allocation while constantly optimizing operational efficiency within a limited-resource environment
• Prepare and submit regular reports on site performance, data collection metrics, and compliance status

Qualifications

• Experience with personnel management and team leadership
• Strong organizational and problem-solving skills with a keen attention to detail and ability to work under pressure
• Excellent interpersonal and communication skills, with the ability to effectively collaborate with diverse teams
• Salary offered is $38.46 per hour

Preferred Qualifications

• Knowledge of operations and data collection methodologies, tools, and best practices
• Proficient in software/hardware issue diagnosis and resolution
• Prior experience in technical support within a site-based environment
• Degree in Business, Operations Management, or a related field

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."