Residential Director

The primary purpose of the position is to coordinate all service delivery at Synova Group/Genesis Group Homes. These functions include; coordinating with the Interdisciplinary Team, licensing, conducting internal audits, assuring service satisfaction, managing the organization's procedures for vulnerability and mandated reporting; and managing current and past individual records. Additionally responsible for overall program services, including: leadership, staff training & development, and maintaining compliance records. This position provides strategic direction to the programs and supervises the assigned Services Managers.

This position reports to the Executive Director. The position is classified as exempt.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversees the daily workflow of the service delivery department.
• Evaluates current services and assesses the need to extend, modify, or end services for individuals served.
• Implements and monitors the individual activity budget.
• Facilitates the implementation of professional development and training for service delivery staff.
• Responsible for overall programming including leadership, staff training & development, finances & maintaining compliance records.
• Responsible for program data, program evaluation and in coordination with the CCO, evaluates program outcomes and engages in quality improvement projects.
• Reviews and ensures the completion of SMA, IAPP, PAPP, SPA, PAPP, site safety checklist, medication reviews, GERs/incident reports, serious incident reports, emergency use of manual restraint forms, behavior intervention reporting form, and similar operational reporting.
• Completes & submits rate management worksheets & companion documents to the case managers. Follows up on outstanding service agreements.
• Provides programming leadership to direct reports, particularly during crises to affect an appropriate and therapeutic solution.
• Conducts internal reviews in accordance with maltreatment policies & coordinates with outside agencies during external investigations.
• Visits each site at least once per month to stay informed of operations and provide support and guidance.
• Audits timecards and schedules and ensures EVV is adhered to.
• Ensures licensing requirements are adhered to.
• Promotes diversity and cultural inclusiveness at Synova Group/Genesis Group Homes.
• Participates in group and team meetings, including Leadership Team meetings, as necessary.

Audits:

• Implements internal auditing and reporting system.
• Develops plans to remedy deficient program operations or quality, or to enhance these where it is already satisfactory.
• Coordinates policy, procedure and record keeping systems related to internal audits.

Service Satisfaction:

• Identifies internal and external service satisfaction problems and recommends solutions.
• Investigates received complaints, makes recommendations, and resolves them and documents outcomes.

Vulnerable Adults:

• Manages policy, procedure and recordkeeping systems related to vulnerable adult reporting and follow through.
• Coordinates the organization's response to County, child protection, and DHS investigators.
• Conducts internal investigations of reported incidents, completes and files corresponding paperwork, reports conclusions and makes recommendations.

Individuals Served Documentation:

• Coordinates and manages the current and past individual records.
• Assures the security and privacy of such records.
• Directs all policy, procedure and record keeping systems related to individual records and storage.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

JOB REQUIREMENTS:

• Ability to move intermittently throughout the workday.
• Demonstrate skills in reading, writing, and speaking the English language fluently.
• Possess sight and hearing senses, or use a prosthetic device which enables these senses to function adequately.
• Implement risk management measure to avoid and/or ameliorate risky practices, non-practices/incorrect practices or violations of any sort.
• Ability to make independent decisions when circumstances warrant such action.
• Willingness to take initiative, adapt to circumstances, and work independently.
• Requires excellent oral and written communication skills to effectively communicate with employees, customers, and vendors.
• Ability to work effectively and collaboratively in a diverse work environment
• Excellent organizational and time management skills, including the ability to prioritize and balance multiple projects concurrently.
• Ability to maintain a high level of confidentiality and professionalism is required in order to make administrative and procedural decisions and judgments on sensitive and issues.
• Must be adaptable, have self-motivation, and strong follow through skills

QUALIFICATIONS:

• Degree and Experience Requirements:
  • (1) A baccalaureate degree in a field related to human services, education, or health and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children; OR
  • (2) An associate degree in a field related to human services, education, or health and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children; OR
  • (3) A diploma in a field related to human services, education, or health from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older or equivalent work experience providing care or education to vulnerable adults or children; OR
  • (4) A minimum of 50 hours of education and training related to human services and disabilities; AND
  • Four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications identified in clauses (1) to (3).
• 3-5 years of supervisory experience in a program that provides care or education to vulnerable adults or children.
• Proven history of developing staff and managers.
• Working knowledge and ability to execute 245D requirements and standards.
• Proficiency in all Microsoft office applications.

Preferred:

• Bachelor’s Degree in human services, education, or health.
• Four year’s experience in senior management position.

PHYSICAL AND MENTAL DEMANDS:

While performing the duties of this job, the employee moves intermittently throughout the workday. The employee is regularly required to see or hear, with or without prosthetic devices, sufficiently to perform the duties and communicate effectively with staff, individuals, family members, management, agency personnel, and the general public. The employee frequently is required to use hands to finger, handle, or feel. The employee is frequently required to stand and walk for periods of time; frequently bend/stoop, crouch, and kneel. The employee must occasionally lift and/or move up to 50 pounds. The employee will frequently demonstrate restraints and lift persons or implement required therapeutic interventions, if required. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORKING CONDITIONS:

• Is subject to frequent interruptions, imposed deadlines and frequent problem-solving activities.
• May be subject to hostile and emotionally upset individuals, staff, family members, visitors and personnel from other agencies.
• May be exposed to a variety of conditions, infectious diseases, odors, dust, etc. throughout the working hours.
• Regularly travels in the community, drives a vehicle and transports individuals and will be asked to use your own vehicle (with paid mileage).
• Is subject to flexible hours, including split shifts or varied days and times including mornings, afternoons, and evenings, holidays, weekends and overnights depending on coverage needs.
• Work locations may vary according to the needs of the company and staffing requirements. May be assigned to work sites throughout the various counties contracted for services with the company, including reassignment to a different shift when the scheduled shift has been cancelled.
• May be subject to physically aggressive individuals and may be required to participate in a behavioral restraint.
• Carries and responds to cell phone during non-working hours.